topic Re: Unleashed SMTP server name - field to small in Unleashed

Unleashed SMTP server name - field to small

jens_1027613 — Wed, 06 Dec 2017 07:08:42 GMT

In the Uleashed UI i'm unable to set a SMTP server name longer than 32 characters.
That's a problem with my customers using the Office 365 platform, at they will have an MX in the format of domainname-tld.protection.outlook.com. That will often be more than 32 characters af 26 of the are already used. This ought to be a 256 character field.

Re: Unleashed SMTP server name - field to small

kevin_lynch_ehy — Mon, 14 Sep 2020 11:26:40 GMT

Three years later, and I just encountered this same issue. I haven't yet been able to source a resolution from Ruckus support nor find info online regarding it, although I'm certain others must make use of Office 365 and Ruckus.

Re: Unleashed SMTP server name - field to small

ravi_swamy — Mon, 14 Sep 2020 11:57:31 GMT

It is working in CLI.

Try the following commands

ruckus# conf

You have all rights in this mode.

ruckus(config)# email-server

ruckus(config-email-server)# smtp-server-name domainname-tld.protection.outlook.com

The command was executed successfully. To save the changes, type 'end' or 'exit'.

ruckus(config-email-server)# smtp-auth-name ruckus@ruckusnetworks.com

The command was executed successfully. To save the changes, type 'end' or 'exit'.

ruckus(config-email-server)# smtp-auth-password ruckus123

The command was executed successfully. To save the changes, type 'end' or 'exit'.

ruckus(config-email-server)# end

If you check in GUI, it may show something like this. This was tested in 200.9.

HTH
Thanks
Karthik.

Re: Unleashed SMTP server name - field to small

karthik — Mon, 14 Sep 2020 12:00:51 GMT

Hi,

It is working in CLI.

Try the following commands

ruckus# conf
You have all rights in this mode.
ruckus(config)# email-server
ruckus(config-email-server)# from ruckus@ruckusnetworks.com
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-server-name domainname-tld.protection.outlook.com
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-auth-name ruckus@ruckusnetworks.com
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-auth-password ruckus123
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# end

If you check in GUI, it may show something like this. This was tested in 200.9.

HTH
Thanks
Karthik.

Re: Unleashed SMTP server name - field to small

kevin_lynch_ehy — Mon, 14 Sep 2020 16:22:17 GMT

Thanks, Karthik. I received your reply via support, as well, and can confirm (for future reference on this post) that the workaround above works to set the SMTP Server Name to the longer text required for Office 365.

Re: Unleashed SMTP server name - field to small

tony_heung — Tue, 15 Sep 2020 06:49:07 GMT

Thank you for your report, the original report three years ago fell outside the radar, now we have tracked it in our system and aiming to fix it in next release (expand the fields to 256 characters, not just the smtp but email address and password fields too).

Re: Unleashed SMTP server name - field to small

kevin_lynch_ehy — Tue, 15 Sep 2020 10:08:57 GMT

Thanks for the update, Tony. That's great news. Cheers!