topic Re: Error trying to bind a network in the cloud account in Unleashed

Error trying to bind a network in the cloud account

damianhlozano — Wed, 28 Feb 2024 20:51:28 GMT

Hello team!!

We are managing 16 APs from Ruckus Unleashed, we had configured the management IP and we can access to Unleashed through this management IP.
Now, as soon as I access to Unleashed, this shows me the following message:
"Unleashed portal is now available for cloud remote control. Sign up now"
I went to "Sign up now" and created an account
There, when I tried to bind the network, I get:
"Error. Network´s username or password verification failed"

We would like to use the remote management to access directly from anywhere. How can we solve this?

Thanks in advance.
Regards!

Damián

Re: Error trying to bind a network in the cloud account

damianhlozano — Fri, 01 Mar 2024 13:19:32 GMT

Any Idea?

Re: Error trying to bind a network in the cloud account

desaiaki — Mon, 04 Mar 2024 22:32:11 GMT

Have you enabled the below ? As a prerequisite, enable Remote Management from the RUCKUS Unleashed web interface (Admin & Services > Administration > Remote Management > Remote Management & Mobile App Notification).

Re: Error trying to bind a network in the cloud account

damianhlozano — Mon, 18 Mar 2024 13:03:10 GMT

Hello desaiaki!!

Yes, this is enabled

Any idea?

Regards,

Damián

Re: Error trying to bind a network in the cloud account

okpanic — Thu, 20 Jun 2024 17:19:19 GMT

Hi, did you ever figure this out? I'm having the same issue.

Re: Error trying to bind a network in the cloud account

neil_ticktin_io — Mon, 22 Jul 2024 15:57:42 GMT

I have the same issue as well. Anyone resolve?

Re: Error trying to bind a network in the cloud account

eHOME-NYC — Tue, 20 Aug 2024 17:41:03 GMT

Same issue. created a new user, in the case admin cannot be used, but getting the same result (Error message)

Re: Error trying to bind a network in the cloud account

neil_ticktin_io — Thu, 22 Aug 2024 14:40:18 GMT

Hey Commscope / Ruckus : More explicit documentation on exactly the meaning of the terms, onboarding an Unleashed site, and of course, errors would be appreciated.

Re: Error trying to bind a network in the cloud account

syamantakomer — Tue, 27 Aug 2024 11:02:08 GMT

Hello All,

Thank you for reporting this issue.

Let us check this internally and get back.

@sanjay_kumar could you please check this one.

Re: Error trying to bind a network in the cloud account

sanjay_kumar — Wed, 28 Aug 2024 03:17:53 GMT

Hi,

I have tried this in lab, I get this error when I use a wrong credentials or the Unleashed AP unable to reach the Cloud URL.
Can you please ensure the below steps:
1. Enable "Enable Remote Management" under Admin & Services >> Administration >> Remote Management >> Remote Management & Mobile App Notification.
2. Make sure to use Unleashed Master's credentials "admin" as username and admin's password.
3. You can also try by generating the new Unleashed ID under Admin & Services >> System >> System Info tab.
The complete process of onboarding the AP to the cloud for remote control is available in the userguide under "Remote Portal Support" section page 456 onwards.
I will try to add the common errors we see during this process in the user guide.

Re: Error trying to bind a network in the cloud account

neil_ticktin_io — Wed, 28 Aug 2024 21:48:23 GMT

@sanjay_kumar -- just to be clear, are you saying that the only username that can be used to attach to the cloud portal is "admin"? That would definitely be at least *a* problem I would have run into ... as I never leave "admin" on any admin page.

Re: Error trying to bind a network in the cloud account

sanjay_kumar — Thu, 29 Aug 2024 04:39:07 GMT

Hi Neil,
Yes, only "admin" user can be used to bind the AP in remote portal.

Re: Error trying to bind a network in the cloud account

saurabhkpatel — Sat, 15 Feb 2025 00:13:25 GMT

any one able to bind the network. I am also having same problem it says Network's username or password verification failed.

Re: Error trying to bind a network in the cloud account

neil_ticktin_io — Sat, 15 Feb 2025 00:20:51 GMT

The tricky thing is that your main admin user must be "admin" and not any other variation. This cannot be an additional user -- it must be the main one, and it must specifically be "admin"

Re: Error trying to bind a network in the cloud account

constantinos_ko — Tue, 27 May 2025 13:49:00 GMT

Guys, it seems that after 200.16 works. For a strange reason allowed me to add an H510 a year ago on 200.15, since then only anything 200.16 and above. Is like Old series have been abandoned. Also worth to post somewhere url, ips and ports for tunneling so to exclude them from proxy.