https://community.ruckuswireless.com/t5/Unleashed/Internet-connection-is-down-in-Ruckus-Unleashed-App/m-p/72975#M5621 <P>Hi&nbsp;<a href="https://community.ruckuswireless.com/t5/user/viewprofilepage/user-id/20206">@haderthon23</a>,</P> <P>Are you a Lennar Home owner?</P> <P>If not, you may need to check if switch is configured properly. You can test thing by connecting a laptop on one of the switch ports (on access port) and see if you get IP and internet access.</P> Tue, 12 Dec 2023 20:15:49 GMT syamantakomer 2023-12-12T20:15:49Z https://community.ruckuswireless.com/t5/Unleashed/Internet-connection-is-down-in-Ruckus-Unleashed-App/m-p/72955#M5618 <P>I was having problems with my switch so I went ahead and did the physical factory reset for the switch and then the access points. I followed all the steps and downloaded the Ruckus Unleashed app and set up the WiFi but when it was all complete, I get a message saying “Internet connection is down” in red and it shows 1 switch but in red too. What do I need to do now?</P><P>&nbsp;</P> Tue, 12 Dec 2023 17:45:39 GMT https://community.ruckuswireless.com/t5/Unleashed/Internet-connection-is-down-in-Ruckus-Unleashed-App/m-p/72955#M5618 haderthon23 2023-12-12T17:45:39Z https://community.ruckuswireless.com/t5/Unleashed/Internet-connection-is-down-in-Ruckus-Unleashed-App/m-p/72975#M5621 <P>Hi&nbsp;<a href="https://community.ruckuswireless.com/t5/user/viewprofilepage/user-id/20206">@haderthon23</a>,</P> <P>Are you a Lennar Home owner?</P> <P>If not, you may need to check if switch is configured properly. You can test thing by connecting a laptop on one of the switch ports (on access port) and see if you get IP and internet access.</P> Tue, 12 Dec 2023 20:15:49 GMT https://community.ruckuswireless.com/t5/Unleashed/Internet-connection-is-down-in-Ruckus-Unleashed-App/m-p/72975#M5621 syamantakomer 2023-12-12T20:15:49Z