topic Re: Two Masters and No Members in Unleashed

Two Masters and No Members

thomas_hong — Mon, 22 May 2023 08:50:42 GMT

Ruckus R500
Unleashed firmware 200.7.10.202.141

I have two R500 and each shows as Master under Access Points (i.e., two masters and no members). I have attempted the following without success to have a single Master and rest as members:

both R500s are on same network subnet and can ping each other
tried set both APs with static IP addresses or DHCP
tried factory reset by pushing reset button with paper clip for 10+ seconds and from rkscli "set factory" command
tried to force either AP as member from rkscli "set election role 1". This did not work. Able to ping and ssh but only shows "Building the Unleashed Network. It may take a few minutes." on browser infinitely.
tried both settings in System>System Info>Preferred Master to No Preference or selecting it as master
checked both AP country code are the same "United States"

Note, did not have this problem before. It worked for more than two years until recently. Not sure what caused it maybe a power outage. First time noticed problem after seeing "Disconnected 1" under Access Points. So clicked remove and rebooted. After rebooting, both becomes Master.

Re: Two Masters and No Members

vasanth_edward — Mon, 22 May 2023 09:02:32 GMT

Hi @thomas_hong,

Thank you for reaching out to RUCKUS Support via FORUM.

Please could you try manually adding member AP to master, shared commands for your reference:

Let us know how it goes.

Regards,

Vasanth Edward

Re: Two Masters and No Members

thomas_hong — Mon, 22 May 2023 11:55:57 GMT

Hi Vasanth,

Still not working after executing commands you posted. See attached image:

Best Regards,

Thomas

Re: Two Masters and No Members

thomas_hong — Mon, 22 May 2023 11:58:37 GMT

Screenshot of R500 I prefer to be the master AP.

Re: Two Masters and No Members

Ayush_Tripathi — Mon, 22 May 2023 14:45:07 GMT

Hello @thomas_hong

Could you please provide the output of the below command from all the three APs.

get version

Also please run the below command on the other two R500 APs which you want them to join the controller as member AP.

rkscli: set election role 0

If you want to fix AP election role as Member, you can input “set election role 0”

Re: Two Masters and No Members

thomas_hong — Mon, 22 May 2023 20:36:09 GMT

Hi Ayush,

Please see my original and 3rd post. I have already executed these commands (bullet item #4) without success.

Both R500:

rkscli: get version Ruckus R500 Multimedia Hotzone Wireless AP Version: 200.7.10.202.141

If I execute "rkscli: set election role 0" AP will boot up but will be in disconnected state. See post #3.

Best Regards,

Thomas

Re: Two Masters and No Members

thomas_hong — Tue, 23 May 2023 00:37:57 GMT

I have another site with working a setup. See screenshot.

Re: Two Masters and No Members

thomas_hong — Tue, 23 May 2023 01:52:20 GMT

Problem partially fixed. Thanks to Vasanth directions and this knowledge base article. System discovers member AP but shows as "Disconnected." Back to where I initially started. Only option is "Remove" button. There is no approve button. See screenshot attached.

How do I fix "disconnected" member issue?

Re: Two Masters and No Members

vasanth_edward — Mon, 12 Jun 2023 10:12:07 GMT

Hi @thomas_hong, Please open a case with us for investigating the issue.

Follow the article for logging a case https://support.ruckuswireless.com/articles/000008651

Regards,

Vasanth Edward

Re: Two Masters and No Members

syamantakomer — Wed, 11 Oct 2023 14:52:24 GMT

This thread is continued in the other post.

https://community.ruckuswireless.com/t5/Unleashed/R500-quot-Disconnected-quot-Status/td-p/59384

Re: Two Masters and No Members

Anye02 — Mon, 10 Mar 2025 08:30:43 GMT

that’s why it’s very important to have a UPS ( uninterruptible power supply) on every access point. In case of brown outs and outages.