topic Re: Can’t login to the ruckus unleashed app to get updates for the devices in Unleashed

Can’t login to the ruckus unleashed app to get updates for the devices

A1987 — Thu, 22 Jun 2023 15:31:18 GMT

When I log in it says not connected to network despite the fact that I am connected. Asks if I want to go to the apps settings. Called support and they could not help.

Re: Can’t login to the ruckus unleashed app to get updates for the devices

sanjay_kumar — Thu, 22 Jun 2023 15:39:10 GMT

Hi @A1987
Are you facing this issue on the IOS devices?
Can you check if you are facing the below issue or a different one.

https://community.ruckuswireless.com/t5/Unleashed/Unable-To-Sign-Into-Rucked-Unleashed-App/m-p/60559/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExJVlNIV1ExOTgzSzZZfDYwNTU5fFNVQlNDUklQVElPTlN8aEs

Re: Can’t login to the ruckus unleashed app to get updates for the devices

A1987 — Thu, 22 Jun 2023 15:41:59 GMT

Ok I am reading now it is saying the fix is coming week of July 1st? So how will we login to download the update?

Re: Can’t login to the ruckus unleashed app to get updates for the devices

sanjay_kumar — Fri, 23 Jun 2023 05:05:40 GMT

Hi @A1987
You have to upgrade the APs by logging in from the Laptop. And for the iOS device, the new app should be available in the Apple Store.

Re: Can’t login to the ruckus unleashed app to get updates for the devices

Skitdc — Mon, 03 Jul 2023 12:52:07 GMT

I am having the same problem with iPhone log in. Went to App Store and I do not see an update. Please advise!

Re: Can’t login to the ruckus unleashed app to get updates for the devices

sanjay_kumar — Mon, 03 Jul 2023 16:07:06 GMT

Hi @Skitdc
The mobile app new version has been delayed due to some improvements. I do not have an ETA yet but we are working on this on priority. I will keep the thread updated once I have an update.

Re: Can’t login to the ruckus unleashed app to get updates for the devices

sanjay_kumar — Thu, 20 Jul 2023 07:48:05 GMT

Hi All,

Got an update on the ETA, seems like the release just got delayed a bit and will be released by end of next week.

Re: Can’t login to the ruckus unleashed app to get updates for the devices

A1987 — Thu, 27 Jul 2023 01:47:34 GMT

When will the ruckus app be updated are we supposed to delete the app and re download?

Re: Can’t login to the ruckus unleashed app to get updates for the devices

sanjay_kumar — Fri, 04 Aug 2023 18:04:42 GMT

Hi All,

The IOS app is expected to be released next week. I will keep you posted on the updats.

Re: Can’t login to the ruckus unleashed app to get updates for the devices

sanjay_kumar — Wed, 16 Aug 2023 02:11:32 GMT

Hi All,

Unleashed app for IOS and Android has been released. The app is available on Apple store and Play store.
Please make sure that the APs are upgraded to the latest version as well 200.14.6.1.199.

Re: Can’t login to the ruckus unleashed app to get updates for the devices

sanjay_kumar — Tue, 22 Aug 2023 19:00:26 GMT

Hi All,

Mobile app has been released, I hope you have upgraded the APs and the iOS app to fix the issue.
I have created a Self help topic on this to understand the issue behavior and the steps to resolve the issue.
I request you to please follow the steps if anyone is facing the issue.
If you are facing the issue, you can update the comments on the link.
https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/iOS-mobile-app-unable-to-login-to-manage-Unleashed-network/m-p/66420#M196

Re: Can’t login to the ruckus unleashed app to get updates for the devices

sanjay_kumar — Tue, 22 Aug 2023 19:02:03 GMT

Hi All,

Mobile app has been released, I hope you have upgraded the APs and the iOS app to fix the issue.
I have created a Self help topic on this to understand the issue behavior and the steps to resolve the issue.
I request you to please follow the steps if anyone is facing the issue.

Anyone facing the issue, you can update the comments on the link.
https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/iOS-mobile-app-unable-to-login-to-manage-Unleashed-network/m-p/66420#M196