topic Re: R320 not working after a storm. in Unleashed

R320 not working after a storm.

Batman52 — Wed, 03 May 2023 16:59:16 GMT

My system stopped working correctly after a storm. There are a couple of green lights one is flashing. I have tried unplugging and plugging back in. Continues to have the same problem.

Re: R320 not working after a storm.

Ayush_Tripathi — Wed, 03 May 2023 18:22:52 GMT

Hello @Batman52

Please try to do the hard-reset on the AP. Also tried to change the power source for the AP.

Please try to connect the AP on different switch port where other APs are working fine.

Also check the the below document for the R320 LED light function and how it works.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-B2D497CF-7694-4BBC-B56D-DEDA59AF5D38.html

Re: R320 not working after a storm.

Batman52 — Thu, 04 May 2023 00:57:10 GMT

What is AP? How do I know which switch Port is working fine?

Re: R320 not working after a storm.

Ayush_Tripathi — Thu, 04 May 2023 10:32:59 GMT

Hello @Batman52

AP is access point like you have R320.

Do you have any other access point or device which is connected to the different switch port ?

You can plug out that device and put the R320 AP into the same port.

Also do the hard-reset on the R320.

If the issue still remain same and you have support contract for the device, open a new case with Ruckus support for the RMA.

https://support.ruckuswireless.com/case_management