topic Unable to Enable ChannelFly on 2.4GHz Radio in Unleashed

Unable to Enable ChannelFly on 2.4GHz Radio

Crocodino — Sat, 08 Apr 2023 16:08:10 GMT

I've got an R720 running 200.13.6.1.319 and I am looking to enable Channelfly on my 2.4GHz radio. I enable ChannelFly in the GUI and save, when I refresh the auto channel assignment is completely disabled for the 2.4GHz radio. When I run the 'channelfly radio-2.4-mtbc 100' command in the CLI, the command executes successfully but then when I run a show command the auto channel management for the 2.4GHz radio is disabled entirely. Is this a bug in the firmware or is this expected behavior?

Re: Unable to Enable ChannelFly on 2.4GHz Radio

aalvarez6 — Tue, 11 Apr 2023 16:38:24 GMT

Hello Crocodino,

Thank you for using the forum.

What's the firmware version the AP is running? Also, can you please share an image of the error message you get when you try to enable the feature from the GUI?

Best Regards,

Ayleth Alvarez | Sr Technical Support Engineer | TAC Wired

Re: Unable to Enable ChannelFly on 2.4GHz Radio

dennypage — Thu, 20 Apr 2023 15:24:07 GMT

There is no error message. If you select ChannelFly for the 2.5Ghz channels and then click Apply, it briefly shows green "Processing" and appears to work.

Screenshot after hitting Apply:

If you then click away from the tab by selecting any other tab and then click back, what you will see is that the selection has been set back to "Background Scanning" and the "Automatically adjust 2.4GHz channels" checkbox has been deselected.

Screenshot after clicking away and clicking back:

This occurs both in 200.13 and 200.14.

Re: Unable to Enable ChannelFly on 2.4GHz Radio

sanjay_kumar — Fri, 21 Apr 2023 03:03:42 GMT

Hi @dennypage

I have a setup on 200.14. When I go to Admin & Services >> Services >> Radio Control >> Self Healing >> Change the "Automatically adjust 2.4GHz channels using" to "Channel Fly, I see the same behavior which you mention. But When I refresh the screen, I can see the correct settings.

After the settings is applied:

After refreshing the screen:

Also, from the CLI, I can see that the Background is disabled and Channelfly is enabled for 2.4 GHz as per the GUI settings. Can you also verify the same?

Re: Unable to Enable ChannelFly on 2.4GHz Radio

dennypage — Fri, 21 Apr 2023 21:18:43 GMT

@sanjay_kumar wrote:
I have a setup on 200.14. When I go to Admin & Services >> Services >> Radio Control >> Self Healing >> Change the "Automatically adjust 2.4GHz channels using" to "Channel Fly, I see the same behavior which you mention. But When I refresh the screen, I can see the correct settings.

Yes, I see the same behavior. It would appear that it is a simple UI rendering defect rather than something more deep.

Re: Unable to Enable ChannelFly on 2.4GHz Radio

sanjay_kumar — Sun, 23 Apr 2023 03:54:57 GMT

Hi @dennypage
Let me check if we can do anything on this. I will keep you posted if I have any update.

Re: Unable to Enable ChannelFly on 2.4GHz Radio

sanjay_kumar — Thu, 27 Apr 2023 07:31:25 GMT

Hi @dennypage
This seems to be GUI bug, we have reported this to the team and will be working on it.

Re: Unable to Enable ChannelFly on 2.4GHz Radio

dennypage — Sat, 29 Apr 2023 17:49:02 GMT

@sanjay_kumar wrote:
This seems to be GUI bug, we have reported this to the team and will be working on it.

Thank you @sanjay_kumar.

Re: Unable to Enable ChannelFly on 2.4GHz Radio

Crocodino — Thu, 04 Jan 2024 15:22:59 GMT

I am now running 200.14.6.1.203 and I have noticed the following when enabling ChannelFly on my 2.4GHz network:

When I run the 2.4GHz mtbc command, the mtbc never updates to the provided value. The mtbc command for 5GHz works fine (as shown below).

ruckus(config-services)# channelfly radio-2.4-mtbc 5

The command was executed successfully.

ruckus(config-services)# show                       

Services:

  Automatically adjust ap radio power= Disabled

  Automatically adjust ap channel:

    2.4GHZ radio status= Enabled

    5GHZ radio status= Enabled

    Background Scanning:

      2.4GHZ radio status= Disabled

      5GHZ radio status= Disabled

      Off period hours = Disabled

      Interval = 10 minutes

    Channelfly:

      2.4GHZ radio status= Enabled

      2.4GHZ radio mtbc= 100 minutes

      5GHZ radio status= Enabled

      5GHZ radio mtbc= 5 minutes

  Run a background scan on 2.4GHz radio:

    Status= Enabled

    Time= 300 seconds

  Run a background scan on 5GHz radio:

    Status= Enabled

    Time= 300 seconds

  AeroScout RFID tag detection= Disabled

  Tunnel encryption for tunneled traffic= Disabled

  Block multicast traffic from network to tunnel= Block non well-known

  Block broadcast traffic from network to tunnel except ARP and DHCP= Disabled

  Tunnel Proxy ARP of tunnel WLAN:

    status= Disabled

    ageing time= 0

  Packet Inspection Filter(PIF) uplink process= Disabled

  Packet Inspection Filter(PIF) rate limit:

    status= Disabled

  RAPS= Disabled

  EKHAU settings:

    status= Disabled

    ERC IP= 192.168.1.1

    ERC port= 8569

Re: Unable to Enable ChannelFly on 2.4GHz Radio

Anye02 — Sat, 09 Mar 2024 11:38:00 GMT

I was having the same exact problem and I tried your troubleshooting and it worked. Thanks! I was on 200.15 but it’s way too buggy. Currently using 200.14