topic Ruckus R310 unleashed second AP not working in Unleashed

Ruckus R310 unleashed second AP not working

chip_boy — Sun, 02 Apr 2023 22:04:28 GMT

Hello, I have a small single point R310 network. I need to add one additional AP.
They connected through the single switch, ping works.

But second AP currently stuck in "Building the Unleashed Network. It may take a few minutes."

Here's what I tried:
1) Factory reset multiple times
2) set director <Master IP>
3) upgrade fw to latest on both units

In upgrade section I can see this new AP and it's status - member.
Executing on this AP

get election

I get the following:

mac_address ipaddress role configID station_rate free_memory mesh_enabled mesh_node mesh_node_type model version bak_version systime board_type uptime last_seen ------------------------------------------------------------------------------------------------------------------------------------------------ 0c:f4:d5:02:81:30 192.168.10.25 master 1053 35 140136 0 0 0 R310 200.7.10.202.141 200.7.10.202.121 190902 zf7752-3-29-4bss 2 days 5 hrs 3 mins Sun Apr 2 21:38:22 2023 b4:79:c8:15:43:b0 192.168.10.250 member 1 44 180088 0 0 0 R310 200.7.10.202.141 200.7.10.2.339 0 zf7752-3-29-4bss 2 days 5 hrs 13 mins Sun Apr 2 21:38:20 2023

Need advice on what else I can check.
Thanks.

Re: Ruckus R310 unleashed second AP not working

sanjay_kumar — Mon, 03 Apr 2023 02:38:19 GMT

Hi @chip_boy

Can you try executing the below command and see if it works? This will force the AP to contact the R310 and join it.

set director ip x.x.x.x

x.x.x.x is the Master's IP address (existing R310 AP)

If the above set did not work, then try the below step on Master:
1. Go to Admin/Services | System | IP settings
2. Change the IP from DHCP to Manual (same IP).
3. Reboot the AP and check.

Note : Make sure to take the backup first.

Re: Ruckus R310 unleashed second AP not working

chip_boy — Mon, 03 Apr 2023 07:04:43 GMT

Hello, @sanjay_kumar

1) Done, but no changes

rkscli: get director ------ Unleashed Info ------ Device role : ap Primary Controller : 192.168.10.25 Secondary Controller : n/a DHCP Opt43 Code : 3 AP is in Stand-alone mode. OK

2) Done but no changes

ruckus# show config Protocol Mode= IPv4-Only Device IP Address: Mode= Manual IP Address= 192.168.10.25 Netmask= 255.255.255.0 Gateway Address= 192.168.10.1 Primary DNS= 192.168.10.1 Secondary DNS=

Re: Ruckus R310 unleashed second AP not working

sanjay_kumar — Mon, 03 Apr 2023 07:08:55 GMT

Hi @chip_boy
Based on the first logs which you have provided, seems like the Member AP is connecting to the Master but is stuck in joining process.
Since the Master AP's IP is set to Manual now, can you try doing a reboot or FD on the Member AP and check.

I believe the

Re: Ruckus R310 unleashed second AP not working

chip_boy — Mon, 03 Apr 2023 07:12:27 GMT

@sanjay_kumar

and still

rkscli: get director ------ Unleashed Info ------ Device role : ap Primary Controller : 192.168.10.25 Secondary Controller : n/a DHCP Opt43 Code : 3 AP is in Stand-alone mode. OK

Re: Ruckus R310 unleashed second AP not working

sanjay_kumar — Mon, 03 Apr 2023 08:31:26 GMT

@chip_boy
Can you try opening a support case so that we can check on the issue? Seems like something else is causing the issue.

Re: Ruckus R310 unleashed second AP not working

chip_boy — Mon, 03 Apr 2023 14:05:18 GMT

Thanks for the advice, but does it looks like I should buy support contract in this case?
Sounds so-so, considering my scale.

Re: Ruckus R310 unleashed second AP not working

chip_boy — Mon, 03 Apr 2023 14:25:45 GMT

Apr 3 15:07:45 Qlran stamgr: stamgr_is_supported_ap_model():The AP r310 is supported Apr 3 15:07:45 Qlran stamgr: stamgr_handle_get_ap_sta():in_req->env=60, contrycode=US Apr 3 15:07:45 Qlran stamgr: stamgr_match_countrycode():AP country code US, ZD country code GB Apr 3 15:07:45 Qlran stamgr: stamgr_handle_get_ap_sta():ERROR: no cfg AP

changed country code to US, it worked

Re: Ruckus R310 unleashed second AP not working

sanjay_kumar — Tue, 04 Apr 2023 03:31:15 GMT

Hi @chip_boy
Glad to hear that the issue got resolved.