topic Re: Ruckus AP R320 configure to be managed by unleashed in Unleashed

Ruckus AP R320 configure to be managed by unleashed

damianhlozano — Wed, 22 Mar 2023 12:37:04 GMT

Hello team!

I am quite new with ruckus APs and we started to manage a Unleashed instalation.

We just get an Ruckus AP R320 to be added in our Ruckus Unleashed network (Wich was configured by another people, we have credentials), which have already 14 Ruckus APs
As I read in Internet, this should appears in the Ruckus Unleashed automatically, but it does not appear.
I tried to restart to factory defaults but still the same
I found this: https://vworld.nl/?p=5723
But I dont want to change firmware until I know this will be compatible with the current unleashed

Could you please tell me how to add the new AP to my ruckus unleashed?

Thanks in advance.
Regards,
Damián

Re: Ruckus AP R320 configure to be managed by unleashed

Ayush_Tripathi — Wed, 22 Mar 2023 12:40:15 GMT

Hello @damianhlozano

Could you please confirm what is current firmware version on your unleashed controller ? Also let us know the AP models which you are using on unleashed controller.

Re: Ruckus AP R320 configure to be managed by unleashed

damianhlozano — Wed, 22 Mar 2023 12:53:54 GMT

Hello Ayush, thanks for your answer!

In "Admin & Services -> System info", appears 200.13.6.1.319 in "System version" field.

The master AP shows the same version, is that what you asked?

We have already 5 R610, 7 R320 and 2 R510 (14 APs total)

Thanks in advance.

Regards,

Damián

Re: Ruckus AP R320 configure to be managed by unleashed

Ayush_Tripathi — Wed, 22 Mar 2023 13:10:13 GMT

Hello @damianhlozano

R320 supported on the unleashed Firmware version 200.13.6.1.319.

Please make sure your new R320 AP and unleashed controller/Master AP connected on the same management VLAN/subnet.

Also on the AP you can run the below command

#set director ip <IP address of the controller>

If this will not work you can manually upgrade the AP to the unleashed version 200.13.6.1.319 and add it into the current setup. Please refer the below KB article-

https://support.ruckuswireless.com/articles/000005720

Re: Ruckus AP R320 configure to be managed by unleashed

damianhlozano — Wed, 22 Mar 2023 13:52:18 GMT

Thanks again for your answer!!!

The new AP is in the same subnet and VLAN, there are another tagged VLANs on the ports where all the APs are connected, but all have VLAN1 as untagged and all of them are on the 10.1.1.0/24 subnet and all of them are reachable using the IP address.

I run "#set director ip 10.1.1.231" and rebooted the AP, still the same

10.1.1.231 is the master AP IP

10.1.1.230 is the IP of the Management Interface

10.1.1.59 is the new AP (Obtained from DHCP Server)

I expected to get it in the Unleashed dashboard, under the "Access Points" section, I dont know if I need to do something else to get the new AP there

The new AP is a "Ruckus R320 Multimedia Hotzone Wireless AP"

The firmware file to download is "R320_200.13.6.1.319.bl7" ?

I found this, in "RUCKUS Unleashed AP 200.13 (GA) Software for R320" download section.

I dont know what does it means "GA".

Thanks in advance.

Regards,

Damián

Re: Ruckus AP R320 configure to be managed by unleashed

Ayush_Tripathi — Wed, 22 Mar 2023 14:39:27 GMT

Hello @damianhlozano

Could you please share the below CLI output from the AP R320

#get director

#get ipmode wan

#get ipaddr wan

#get version

Also please follow the below step-

1- Performed the factory reset on the AP.

2- Install the unleashed 200.13.6.1.319 firmware version on the AP

3- Run the command- set director ip <IP address of the controller>

You can use the GA release. It is General Availability release build. Any new complete feature release. In this context, a feature release is a release introducing significant new software features and/or hardware platforms.

https://support.ruckuswireless.com/software/3509-ruckus-unleashed-ap-200-13-ga-software-for-r320

Re: Ruckus AP R320 configure to be managed by unleashed

damianhlozano — Wed, 22 Mar 2023 15:16:08 GMT

Thanks Ayush!

Here the results:

rkscli: get director
------ ZoneDirector Info ------
Primary Controller : 10.1.1.231
Secondary Controller : n/a
DHCP Opt43 Code : 3
AP is in Stand-alone mode.
OK

rkscli: get ipmode wan
IP Mode: dual
OK

rkscli: get ipaddr wan
IP Address: (dynamic, vlan 1), IP: 10.1.1.59 Netmask 255.255.255.0 Gateway 10.1.1.254
OK

rkscli: get version
Ruckus R320 Multimedia Hotzone Wireless AP
Version: 114.0.0.0.6565
OK

I had permormed the factory reset on the AP

I will try with this firmware, but from my poor knowledge, it seems to me that the AP is in Standalone mode, how can I change this?

Thanks in advance.

Regards,

Damián

Re: Ruckus AP R320 configure to be managed by unleashed

Ayush_Tripathi — Wed, 22 Mar 2023 15:27:50 GMT

Hello @damianhlozano

The current firmware version on the AP is 114.0.0.0.6565, which is standalone version that's why AP is showing in standalone mode.

Please upgrade the AP to the FW 200.13.6.1.319 by using the below KB article and set the director IP.

https://support.ruckuswireless.com/articles/000005720

Re: Ruckus AP R320 configure to be managed by unleashed

damianhlozano — Wed, 22 Mar 2023 15:44:12 GMT

Thanks Ayush!!

Finally worked!!

I did not know that I needed to upgrade firmware to change the standalone mode

After the upgrade, this appears in the unleashed dashboard.

Thanks again

Regards,

Damián

Re: Ruckus AP R320 configure to be managed by unleashed

Vandana — Sun, 12 May 2024 06:37:48 GMT

rkscli: get director ip
------ Unleashed Info ------
Device role : ap
Primary Controller : 172.31.3.170
Secondary Controller : n/a
DHCP Opt43 Code : 6
AP is in Stand-alone mode.