topic Re: How to stop APs in unleashed network from automatically turning off? in Unleashed

How to stop APs in unleashed network from automatically turning off?

epicurean — Sun, 26 Feb 2023 06:31:03 GMT

After updating the firmware in my unleashed network ( 3x R610 and 1 x H510) to the latest 200.13.6.319, the 3 R610 have intermittenly been turnining on and off. Previously, my master AP WIFI is usually off, and so is the H510 WIFI,and the WIFI coverage is great with just the 2 R610 (attic and ground floor). The master AP is on the 2nd floor, and the H510 is in the masterbedroom -on the 2nd floor as well.

Now the R610 in the attic does not come back on, and the H510 takes on a lot more clients on WIFI and the R610 on the ground floor comes on and off. How do I revert back to the original AP arrangement or at least prevent the Attic and Ground floor APs from being turned off?

Thank you

Re: How to stop APs in unleashed network from automatically turning off?

Squozen — Sun, 26 Feb 2023 08:29:46 GMT

What do you mean by ‘turning off’? Do you mean literally losing power, or not taking on clients?

Re: How to stop APs in unleashed network from automatically turning off?

epicurean — Sun, 26 Feb 2023 08:31:42 GMT

The AP is stated as disconnected. It has power, it can be pinged but it does not allow you to access it or take on clients.

Re: How to stop APs in unleashed network from automatically turning off?

Squozen — Sun, 26 Feb 2023 08:51:47 GMT

Are you using static IPs or DHCP? It sounds like the APs are failing to talk to each other.

Re: How to stop APs in unleashed network from automatically turning off?

epicurean — Sun, 26 Feb 2023 09:26:29 GMT

All the APs have a static IP address reserved by the DHCP server in pfsense

Re: How to stop APs in unleashed network from automatically turning off?

Squozen — Sun, 26 Feb 2023 09:31:14 GMT

Try setting the IPs statically on the APs themselves, just to see if anything changes.

Re: How to stop APs in unleashed network from automatically turning off?

epicurean — Sun, 26 Feb 2023 09:39:39 GMT

Guess what.

I got impatient and did a reset to default settings. After a long while, I managed to login again, the ruckus dashboard showed up(it was not the factory default), and the AP operations appear to be the same as before I did the firmware update. Meaning the Attic and level 1 APs were on, but now the level 2 AP is disconnected and I cannot seem to re connect it again

Re: How to stop APs in unleashed network from automatically turning off?

sanjay_kumar — Mon, 27 Feb 2023 06:57:57 GMT

Hi @epicurean
So now you only have Level 2 as disconnected, can you try the below steps:
1. I hope the is not rebooting in a short period of time.
2. Then to the AP CLI and check the command "get director" and "get election" let me know the output.
3. Does the AP has the Masters IP address under the "get director" output?
4. Are you able to ping the Master's IP?
5. Under the Master's GUI, try setting the Preferred Master, this way if there is any election there won't be any new Master election.

Re: How to stop APs in unleashed network from automatically turning off?

epicurean — Mon, 27 Feb 2023 10:38:23 GMT

Hi Sanjay,

1) No, it took a while

2) Get director

------- Unleashed Info ------
Device role : ap
Primary Controller : n/a
Secondary Controller : n/a
DHCP Opt43 Code : 3
AP is in Stand-alone mode.
OK

Re: How to stop APs in unleashed network from automatically turning off?

epicurean — Mon, 27 Feb 2023 10:41:06 GMT

I got kicked out of the ssh, and cannot log back in anymore

Re: How to stop APs in unleashed network from automatically turning off?

epicurean — Mon, 27 Feb 2023 10:45:45 GMT

Managed to login again

Get election

The local AP's ip address is 192.168.0.21, Election role is member, Fix role is NO, Debug level is ERROR, Prefer master is 60:d0:2c:09:b5:40, Prefer Second master is 00:00:00:00:00:00, Dedicated Mode Enabled: NO

MacAddress IpAddress Role CfgID StaRate FreeMem MeshEna MeshNode MeshNodeType Model ActiveVer BackupVer SysTime BoardType UpTime LastSeen
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
8c:fe:74:13:60:d0 192.168.0.20 member 88989 45 296724 0 0 0 R610 200.13.6.1.319 200.12.10.5.234 0 r710-5-30-4bss [1 day 3 hrs 14 mins 15 secs] [Mon Feb 27 18:45:10 2023]
44:1e:98:00:d3:40 192.168.0.23 member 88989 56 331540 0 0 0 H510 200.13.6.1.319 200.12.10.5.234 0 r510-5-31-4bss [4 hrs 36 mins 40 secs] [Mon Feb 27 18:45:07 2023]
8c:fe:74:13:61:f0 192.168.0.21 member 1 63 309616 1 0 1 R610 200.13.6.1.319 200.12.10.5.234 0 r710-5-30-4bss [2 mins 21 secs] [Mon Feb 27 18:45:10 2023]
60:d0:2c:09:b5:40 192.168.0.21 master 88989 52 229652 0 0 0 R610 200.13.6.1.319 200.12.10.5.234 94706249 r710-5-30-4bss [1 day 3 hrs 39 mins 39 secs] [Mon Feb 27 18:45:09 2023]

Re: How to stop APs in unleashed network from automatically turning off?

epicurean — Mon, 27 Feb 2023 10:47:13 GMT

3. No

4. Yes

5. I have set the Master AP to the one in the Attic as AP2 is disconnected

Re: How to stop APs in unleashed network from automatically turning off?

sanjay_kumar — Tue, 28 Feb 2023 01:59:36 GMT

Hi @epicurean

Seems like the AP does not have the Master's IP address so that it can connect to.
Can you try entering the below command to set the Master's IP?
"set director ip x.x.x.x"
x.x.x.x is the Master's IP address and then reboot the AP.

Re: How to stop APs in unleashed network from automatically turning off?

Vineet_nejwala — Thu, 02 Mar 2023 04:32:46 GMT

Hi @epicurean

Can you share support log of the APs to see if the APs are rebooting due to some error ?

Unleashed Cluster --> Access Points --> Select that AP --> On Right panel you will see "Show system info" , click on that it will show "Save log" click on that you will be able to download the AP support log file.

Best Regards

Vineet

Re: How to stop APs in unleashed network from automatically turning off?

epicurean — Thu, 02 Mar 2023 10:43:32 GMT

I am unable to set director IP as suggested. trying to ssh into the AP is hit and miss. Sometimes I can log in as super, sometimes it bumps it off

Re: How to stop APs in unleashed network from automatically turning off?

Squozen — Thu, 02 Mar 2023 10:54:10 GMT

Check your CAM table on the switch, it really sounds to me like you have an IP conflict.

Re: How to stop APs in unleashed network from automatically turning off?

epicurean — Thu, 02 Mar 2023 10:56:11 GMT

CAM table?

Re: How to stop APs in unleashed network from automatically turning off?

Squozen — Thu, 02 Mar 2023 10:57:57 GMT

Crap, I need coffee. I meant ARP table on your router. What router are you using?

Re: How to stop APs in unleashed network from automatically turning off?

epicurean — Thu, 02 Mar 2023 10:58:42 GMT

ICX6450-48P

Until this firmware upgrade, I never had such issues

Re: How to stop APs in unleashed network from automatically turning off?

Squozen — Thu, 02 Mar 2023 11:01:47 GMT

The 6450 is a switch, not a router. What's your router? What does the switch plug into? That's where you want to check which MAC addresses are using each IP.

You may have always had a bad configuration, but restarting devices has revealed the problem.