topic Re: router stopped working after power outage in Unleashed https://community.ruckuswireless.com/t5/Unleashed/router-stopped-working-after-power-outage/m-p/53834#M4844 <P>Hello&nbsp;<a href="https://community.ruckuswireless.com/t5/user/viewprofilepage/user-id/18090">@freddyv</a>&nbsp;</P><P>Please tried to do the hard-reset on the AP and changed the power source and cable.</P><P>Also connect any other working AP&nbsp; with the POE cable and check if it is getting power on.</P><P>If you have valid support contract for the AP serial number you can open a RMA case from the ruckus support website.</P><P><A href="https://support.ruckuswireless.com/contact-us" target="_blank">https://support.ruckuswireless.com/contact-us</A></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 17 Feb 2023 18:31:26 GMT Ayush_Tripathi 2023-02-17T18:31:26Z router stopped working after power outage https://community.ruckuswireless.com/t5/Unleashed/router-stopped-working-after-power-outage/m-p/53754#M4843 <P>We had a power outage and now my router stopped working, non of the access points are getting power I can't even connect to them via the unleash software.&nbsp; How can we now get support to have the device replaced?</P> Thu, 16 Feb 2023 17:51:34 GMT https://community.ruckuswireless.com/t5/Unleashed/router-stopped-working-after-power-outage/m-p/53754#M4843 freddyv 2023-02-16T17:51:34Z Re: router stopped working after power outage https://community.ruckuswireless.com/t5/Unleashed/router-stopped-working-after-power-outage/m-p/53834#M4844 <P>Hello&nbsp;<a href="https://community.ruckuswireless.com/t5/user/viewprofilepage/user-id/18090">@freddyv</a>&nbsp;</P><P>Please tried to do the hard-reset on the AP and changed the power source and cable.</P><P>Also connect any other working AP&nbsp; with the POE cable and check if it is getting power on.</P><P>If you have valid support contract for the AP serial number you can open a RMA case from the ruckus support website.</P><P><A href="https://support.ruckuswireless.com/contact-us" target="_blank">https://support.ruckuswireless.com/contact-us</A></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 17 Feb 2023 18:31:26 GMT https://community.ruckuswireless.com/t5/Unleashed/router-stopped-working-after-power-outage/m-p/53834#M4844 Ayush_Tripathi 2023-02-17T18:31:26Z