topic Re: Disabled both 2.4Ghz and 5Ghz through App in Unleashed

Disabled both 2.4Ghz and 5Ghz through App

Harshshah86 — Sun, 05 Feb 2023 03:47:34 GMT

I am a Newbie to Ruckus/Unleashed system and UI. I was trying to disable the 5Ghz signal and keep only the 2.4Ghz enabled in order to setup a couple electronic devices. I went through the unleashed App and tried to turn off 5Ghz through the manage network section. This resulted in both getting turned off and now I have no wireless network in the entire house. Any suggestions or support to enable the wifi again as well as manage the 2.4Ghz and 5 Ghz options independently would be highly appreciated. Thanks

Re: Disabled both 2.4Ghz and 5Ghz through App

Harshshah86 — Sun, 05 Feb 2023 08:00:41 GMT

I am able to access the internet when i connect to the 7150 device. However I am not able to access the unleashed dashboard to turn on the 2.4ghz and 5ghz radios. Any assistance would be highly appreciated

Re: Disabled both 2.4Ghz and 5Ghz through App

Harshshah86 — Sun, 05 Feb 2023 09:03:11 GMT

I was able to finally access the unleashed dashboard when connected via ethernet to the 7150 device. How do I enable the radios in the existing WLAN. How do i create new WLAN for 2.4ghz exclusively ?

Re: Disabled both 2.4Ghz and 5Ghz through App

Ayush_Tripathi — Sun, 05 Feb 2023 09:29:15 GMT

Hello Harsh,

Thank you for contacting on Ruckus community.

You can access the unleashed dashboard with the unleashed controller IP address.

To enable the radio on the WLAN go to the Unleashed dashboard>>WiFI networks>>Select the Wlan>>Click on Edit>>Show advance option>>Radio Control>>Select the Enable WLAN on all radio option. By doing this WLAN will start broadcast on 2.4ghz and 5ghz.

To create new WLAN please follow the below reference document

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-D1AAA04C-9405-457B-95BC-7F94F59040B4.html

Re: Disabled both 2.4Ghz and 5Ghz through App

Harshshah86 — Sun, 05 Feb 2023 16:30:31 GMT

hi Ayush,

Do I need to restart all the APs to see the update reflected? I dont seem to fix the radios immediately.

Re: Disabled both 2.4Ghz and 5Ghz through App

Harshshah86 — Sun, 05 Feb 2023 19:03:26 GMT

Hi Ayush,

I was able to create new wlan specific to 2.4Ghz and 5ghz radios only. However my original wlan with both radio freqs enabled is not available. Right now i created a third wlan to handle both radios and called it something else, however i would lile the original wlan to be available as all my electronics have it saved and i dont want to go around changing it.

Re: Disabled both 2.4Ghz and 5Ghz through App

Ayush_Tripathi — Mon, 06 Feb 2023 08:08:07 GMT

Hello Harsh,

Could you please check if both the radios are enable on your original WLAN ?

WiFI networks>>Select the Wlan>>Click on Edit>>Show advance option>>Radio Control>>Select the Enable WLAN on all radio option. By doing this WLAN will start broadcast on 2.4ghz and 5ghz.

Also login into the AP CLI by using SSH software, putty (login credentials will be the same which you used for the unleashed dashboard login)

Paste the output of the #get wlanlist and let me know the name of the original WLAN as well.

Re: Disabled both 2.4Ghz and 5Ghz through App

Harshshah86 — Tue, 07 Feb 2023 17:47:30 GMT

Hi Ayush, i am not sure how to ssh but now that i created new woan networks, I am able to use the unleashed mobile app to view the networks. I see that the original network “Haarti” has both the radios turned on however it does not have any clients on it. I see both 2.4ghz and 5ghz on in advanced settings under this wlan setup.

Re: Disabled both 2.4Ghz and 5Ghz through App

Ayush_Tripathi — Tue, 07 Feb 2023 17:53:03 GMT

Hello Harsh,

If both the radios are on the WLAN settings, it should broadcast, please check on the device wifi setting if " Haarti" SSID is broadcasting or not. If not please try to reboot the device.