topic Unexpected Reboots from R710 in Unleashed

Unexpected Reboots from R710

daniel_m — Fri, 09 Dec 2022 23:03:46 GMT

Every once in a while, my AP will reboot and it appears to be the result of insufficient PoE+ power. My switch complains with the following when this happens:

PD Over Current indication.

I traced this down to an old configuration change based on a warning the Unleashed UI would issue and more detail is at https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Not-enough-electricity-power-provided-with-AP-warning/m-p/21619.

It appears much of the information provided in the URL above is not helpful, at least it wasn’t for me. Also, I’m uncertain when a software update on the APs or switch might have affected this as well, but, in a nutshell, it appears the AP does not honor its forced 802.3at setting as the switch resets the port when the AP draws too much power. In addition, it appears a more recent software update for the AP might have addressed LLDP issues.

Re: Unexpected Reboots from R710

daniel_m — Fri, 09 Dec 2022 23:04:17 GMT

If you configured the AP to force 802.3at, reconfigure it to properly use LLDP per https://community.ruckuswireless.com/t5/Community-and-Online-Support/How-to-put-ZF-R710-in-802-3at-PoE-Mode/m-p/11576. Once I did this my switch shows the R710 properly negotiating PoE+ using LLDP.

Hope this helps someone be less frustrated!

Re: Unexpected Reboots from R710

NickM0511 — Sat, 10 Dec 2022 20:18:26 GMT

Hello Daniel -

I am having issues with one of my Lennar home access points. It is showing that it is powered on, but nothing else is lit up. I had a similar issue a while back, and someone was able to remote in and help me resolve.

Re: Unexpected Reboots from R710

daniel_m — Sat, 10 Dec 2022 20:22:05 GMT

Hey Nick. I recommend you create a new post/question and provide as much detail as you can.

Re: Unexpected Reboots from R710

NickM0511 — Sat, 10 Dec 2022 20:23:14 GMT

Can you please tell me how to do that? I've been trying to figure that out, but all I can do is reply to previous posts.

Re: Unexpected Reboots from R710

daniel_m — Sat, 10 Dec 2022 20:43:08 GMT

It's a little non-obvious compared to other more common online forums, but try clicking on ASK the Pack at the top of the site.