topic Re: Can't reset ruckus R750 to factory defaults in Unleashed

Can't reset ruckus R750 to factory defaults

bdillard — Thu, 27 Oct 2022 20:21:02 GMT

Hello,

I usually get the R550 but I'm trying to reset an R750 for a client to the factory defaults (no one knows the login). I tried this article but still can't get into it with super sp-admin.

https://www.router-reset.com/info/Ruckus-Wireless/R750

I've also tried powering it on and holding down the reset for 7 seconds.

Anything you can do to let me know where I'm going wrong would be appreciated.

Re: Can't reset ruckus R750 to factory defaults

bdillard — Thu, 27 Oct 2022 20:34:00 GMT

I've never seen this before but I tested with SSH and it worked so I tried incognito mode and it worked for chrome - edge also worked. My guess is something is cached which is preventing normal web login.

Re: Can't reset ruckus R750 to factory defaults

Vineet_nejwala — Fri, 28 Oct 2022 01:43:15 GMT

@bdillard

Since you can access via SSH, can you perform an factory reset from it "set factory" and then see if issue persist.

Best Regards

Vineet

Re: Can't reset ruckus R750 to factory defaults

bdillard — Fri, 28 Oct 2022 12:53:18 GMT

Yes - sorry - I thought I was clear - the issue wasn't that the AP wasn't being reset with the standard 7 second reset with the button - it turns out the browser wasn't letting me in. I used a different browser or incognito mode and I was able to log in. I didn't know it was th browser because it was asking me to log in, it just would fail when I pasted in the username and password. WHen I went to incognito mode it worked.

But to answer the question - with ssh I could perform a factory reset - I just couldn't log in with the browser after I did the CLI factory reset - until I used another browser or incognito mode. I've never seen the issue before but I just programmed 7 of them and 3 acted that way with my browser in default mode.

So the issue is solved.

Re: Can't reset ruckus R750 to factory defaults

syamantakomer — Fri, 28 Oct 2022 14:49:07 GMT

Looks like issue with browser compatibility.

Do you know the AP firmware version and different between a accessible vs non-accessible AP's software version?

Also note that AP previously connected to a controller will not be accessible over the web, because controller disables the HTTP and HTTPS access to AP web portal for security reasons.

If you wish to access without doing a factory reset, SSH into the AP and enable http and https.

set http enable

set https enable

Re: Can't reset ruckus R750 to factory defaults

bdillard — Fri, 28 Oct 2022 14:54:16 GMT

Sorry - I do not know the previous firmware revision - I've updated them all to R750_200.12.10.105.129.

Thanks.

Re: Can't reset ruckus R750 to factory defaults

syamantakomer — Fri, 28 Oct 2022 14:57:16 GMT

No worries, but if you hit the issue next time, just try to collect the info and try the provided steps.

Re: Can't reset ruckus R750 to factory defaults

BrennanS — Wed, 09 Nov 2022 20:20:33 GMT

Can you break this down to a beginner level please? I'm having the exact same issue.

https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Factory-Reset-7150-C12/td-p/47940#.Y2wLNqouoM8

Re: Can't reset ruckus R750 to factory defaults

bdillard — Wed, 09 Nov 2022 21:30:58 GMT

If you hold the reset for about 10 seconds if the lights change to red - you've reset it.

Make sure you can ping it.

I used putty and was able to connect to mine through ssh.

If you can't access it through the web gui after the reset - try either a different browser or open chrome in incognito mode