topic Re: Cannot access web interface on R310 in Unleashed

Cannot access web interface on R310

robert_miller_b — Fri, 03 Nov 2017 03:16:13 GMT

I have three R310 Unleashed access points in a mesh network. I want to broadcast two SSIDs -- one for departmental traffic and one for guests, each with its own VLAN. I originally had the ports set up as access ports and my primary SSID was working and I could configure my system through the web interface. To achieve my goal of two SSIDs on separate VLANs I configured the ports on my Cisco C3750 routers as 802.1q trunk ports and allowed VLANs 1,30 and 60 and designated 1 as the Native VLAN. 30 is for the department SSID and 60 is for Guests. I set the Access IP on the departmental SSID to 30, and have not yet configured the Guest VLAN. I was tested my departmental network and got good connections -- all APs were broadcasting properly Here's the rub -- when I went back to my desk I could no longer access my AP through the web interface. I also cannot ping it. When I set the port on the switch back to static access, I can ping the AP but still can not access it through the web interface. What could cause this?

Re: Cannot access web interface on R310

roberto_constan — Fri, 03 Nov 2017 15:57:06 GMT

I have almost the same issue, the difference is that my web gui sometimes load, but it logs me out of session.

Re: Cannot access web interface on R310

robert_miller_b — Wed, 08 Nov 2017 23:19:10 GMT

So here is the solution to my problem. If the native VLAN is set to 1 on the port, the IP of the AP will have to be on that VLAN. This is the configuration I finally used:
1. Make sure the VLAN used is created on the switch.
2. Set the port to 802.1q trunk mode and allow VLAN 30 and 60
3. Set the native VLAN on the port to 30.
4. Set the Access port on the AP to 1 if serving VLAN 30 or 60 if serving VLAN 60.

Good to go.

Re: Cannot access web interface on R310

roberto_constan — Thu, 09 Nov 2017 12:47:23 GMT

I have the following configuration:
1)As AP Ruckus has no management IP, just a vlan 5 IP, wlan in vlans 10, 20, 30.
2)Switchport mode trunk, port native vlan 5, with vlans 5, 10, 20, 30.
Still cant access, this is because of the GUI.

Re: Cannot access web interface on R310

robert_miller_b — Thu, 09 Nov 2017 17:41:30 GMT

Are all of the VLANs created on the switch?

Re: Cannot access web interface on R310

roberto_constan — Thu, 09 Nov 2017 18:48:13 GMT

Yes they are

Re: Cannot access web interface on R310

robert_miller_b — Thu, 09 Nov 2017 18:49:54 GMT

You're saying the web page won't open, right? Can you ping the AP?

Re: Cannot access web interface on R310

roberto_constan — Thu, 09 Nov 2017 19:29:27 GMT

Sometimes it open, but when Im trying to check information in unleashed platform it logs me out.

Master AP responds ping, some APs(not MAster) responds ping and some others dont, but I can see in the interface AP MAC and Macs from other clients connected to those APs so I can check they are working.

Re: Cannot access web interface on R310

robert_miller_b — Thu, 09 Nov 2017 19:37:49 GMT

Have you checked the diagnostic logs on the port? It sounds to me like a broken connection. Maybe the port is flapping?

Re: Cannot access web interface on R310

roberto_constan — Thu, 09 Nov 2017 20:01:44 GMT

The port is ok, also the APs works perfect. I had a ticket with Ruckus and their recommended me to change statis IPs to DHCP.

Re: Cannot access web interface on R310

nbctcp — Sat, 20 Aug 2022 07:15:41 GMT

I can't see trunk port or native vlan or allowed vlan in the GUI

I am using latest firmware.

do you have picture where the location is?
Do you think this model can't do dynamic vlan using RADIUS