topic Re: Reset factory R500 unleashed in Unleashed

Reset factory R500 unleashed

s_bastien_cadet — Thu, 24 May 2018 13:54:41 GMT

Hi,

I have 2 Ruckus Unleashed R500 version 200.4.9.13.47.
After doing a reset factory (I push reset button over than 12s), I can't connect web interface (https://[IP_ADDRESS] or http://[IP_ADDRESS]).

Then :
- Ping to these addresses is OK
- I have no SSID "ConfigureMe.xxx"
- Connection to SSH is OK but default login/password don't work

What's wrong ? Any idea ?

Regards

Re: Reset factory R500 unleashed

michael_brado — Thu, 24 May 2018 23:24:24 GMT

Hi,
Take one AP and Ethernet connect it to your PC, and do the AP factory default again.
Set your PC's IP to 192.168.0.10 (anything except .1). Try WebUI to 192.168.0.1 and use
'super' / 'sp-admin' login credentials. If you get logged in, you can tell just what version of
firmware is running on the AP(s), or if you get an Unleashed network initiation page.

Re: Reset factory R500 unleashed

s_bastien_cadet — Mon, 28 May 2018 14:17:49 GMT

Hi,

I tested your solution with my 2 Ruckus R500 unleashed but no page is displayed (http and https).
I did a factory reset again but nothing changed.

Regards.

Re: Reset factory R500 unleashed

dmytro_savin — Wed, 13 Jun 2018 23:19:16 GMT

What is username/password afrer factory reset . Super/sp-admin does not work for unleashed firmware

Re: Reset factory R500 unleashed

paul_cremor — Fri, 15 Jun 2018 14:51:56 GMT

Do the access points have a username and password printed on the back under the default ip address.

Re: Reset factory R500 unleashed

michael_brado — Fri, 15 Jun 2018 16:49:30 GMT

Initial configuration needs to be done using the APs default SSID, then browsing to https://unleashed.ruckuswireless.com when you'll be prompted to create the network and define your Admin credentials. Setup is described in this knowledge base article for your assistance:

https://support.ruckuswireless.com/answers/000005204

Re: Reset factory R500 unleashed

michael_brado — Fri, 15 Jun 2018 16:54:31 GMT

If you don't see a Configure.Me-XXYYZZ ssid in the air after factory defaulting your AP,
I suspect that they are not running Unleashed code. Then you need the direct AP to PC(pre-configured with 192.168.0.x ) so you can access https://192.168.0.1 (super/sp-admin)and upgrade to your AP model Unleashed code.
I just posted a new Unleashed 200.6.10.1.308 btw...