topic Re: Why my Serial number is not valid for regisration. R310 in Unleashed

Why my Serial number is not valid for regisration. R310

jose_angelo_bar — Wed, 05 Sep 2018 07:13:43 GMT

Re: Why my Serial number is not valid for regisration. R310

Anusha_Vemula — Wed, 05 Sep 2018 07:16:29 GMT

Hi Jose,

Can you post the exact error that you received while registering the AP and also let us know the S/N.

Regards,
Anusha

Re: Why my Serial number is not valid for regisration. R310

jose_angelo_bar — Wed, 05 Sep 2018 07:33:45 GMT

Serial number is not valid for regisration.

521709013506
911809002618
521709014379
521709014564
521709014321
911809002564
911809002535
521709014103

Re: Why my Serial number is not valid for regisration. R310

Anusha_Vemula — Wed, 05 Sep 2018 07:40:26 GMT

I see these units are already registered in our base for a company. I am not sure if you belong to the same company or not.

Please open a ticket with us from support portal and our CS team will help you on this issue.

https://support.ruckuswireless.com/contact-us

- Anusha

Re: Why my Serial number is not valid for regisration. R310

jose_angelo_bar — Wed, 05 Sep 2018 07:48:46 GMT

Why Serial number is not valid for regisration. If already register it how can i get and activate the support from your company if the registration is not valid... and asking for SPA code to activate the suport...

Re: Why my Serial number is not valid for regisration. R310

Anusha_Vemula — Thu, 06 Sep 2018 01:26:19 GMT

Please open a ticket with us from support portal and our CS team will help you on this issue.

If you cannot open a ticket, you can come on a chat session also with us.

https://support.ruckuswireless.com/contact-us

- Anusha