topic R500 Member not connecting to the master ? in Unleashed

R500 Member not connecting to the master ?

petar_sasic — Wed, 22 Dec 2021 01:21:45 GMT

R500 has been unleashed and is the master , no members show up , ive located them in the ipscan and i can log into them but they do not show up on the dashboard

Re: R500 Member not connecting to the master ?

Vineet_nejwala — Wed, 22 Dec 2021 05:41:19 GMT

Hi @petar_sasic

1) All the AP's should be configured in same subnet for auto join, if member AP is running on different subnet, manually need to set the current master IP address IP, in member AP using below :
set director ip xxx.xxx.xxx.xxx
Where x.x.x.x is the IP address of the current master AP.

2) Make sure to manage all the AP's in same firmware version (Member AP firmware should be =< Current master AP firmware). "get version"

3) The country code on all the AP's should be same "get country-code"

4)Login to member AP CLI (SSH), execute 'get discovery-agent' to check the status of 'Discovery Agent, to Enable Execute command 'set discovery-agent enable'. The AP should start sending out discovery packets and join the ZD/Master AP.

https://support.ruckuswireless.com/articles/000005680

Best Regards

vineet

Re: R500 Member not connecting to the master ?

sunny_gupta — Wed, 22 Dec 2021 14:45:08 GMT

Check that the new member access points are running the same version of Unleashed code as your master otherwise they won't join.

Re: R500 Member not connecting to the master ?

petar_sasic — Thu, 23 Dec 2021 12:44:54 GMT

thank you very much, all access points are up and working

Re: R500 Member not connecting to the master ?

Vineet_nejwala — Sun, 26 Dec 2021 03:35:02 GMT

@petar_sasic

Glad this is sorted.

Best Regards

Vineet