topic Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected? in Unleashed

Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

scott_larson_1i — Tue, 05 May 2020 14:56:27 GMT

My dashboard 200.8 indicates there are no wired clients connected. However that is not true as I have 7 wired clients connected

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

Anusha_Vemula — Tue, 05 May 2020 15:00:46 GMT

Hi Scott,

How are these wired devices connected to the network? What is the AP model?

- Anusha

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

syamantakomer — Tue, 05 May 2020 15:04:22 GMT

Hi Scott,

Active wired clients will only be displayed when 802.1X is enabled on the Ethernet port of the Access point and when clients are connected and authorized over it.

Regards,
Syamantak Omer

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

arun_nagaraj — Tue, 05 May 2020 15:04:51 GMT

Hi Scott,

Are you doing Port-Based 802.1X authentication for the wired clients. To check for Port-Based authentication please check the below user guide

Unleashed User Guide

https://support.ruckuswireless.com/documents/3123-ruckus-unleashed-200-8-ga-user-guide

Please check page number 231

Regards,
Arun N

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

scott_larson_1i — Tue, 05 May 2020 15:47:06 GMT

I am using a 7150. The wired devices are connect to the 7150

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

syamantakomer — Tue, 05 May 2020 15:57:10 GMT

Hi Scott,

This means you are using Unleashed in 200.8 version as ICX switch management was added to latest version.

Could you confirm exactly where you are checking "wired client" status and share the screenshot.

Regards,
Syamantak Omer

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

scott_larson_1i — Tue, 05 May 2020 16:13:24 GMT

Hi Syamantak,

Thanks for your reply. Attached is a screen shot. Please let me know if you need additional information.

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

Anusha_Vemula — Tue, 05 May 2020 16:16:40 GMT

Hi Scott,

Can you also share the switch port configuration?

-Anusha

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

scott_larson_1i — Tue, 05 May 2020 16:21:10 GMT

There are no switches, just the 7150 and 2 APs. Here is a screenshot

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

syamantakomer — Tue, 05 May 2020 16:34:19 GMT

Hi Scott,

The section you are looking in Unleashed is for client connected behind AP's eth ports.

And APs port should be configured as 802.1x as informed before.

Regards,
Syamantak Omer

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

scott_larson_1i — Tue, 05 May 2020 16:44:19 GMT

Thanks Syamantak. I am confused a bit though, everything is connected to the 7150 and working fine. What does the port authentication provide that I am not getting now
?

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

syamantakomer — Tue, 05 May 2020 18:13:06 GMT

Hi Scott,

Just forget about ICX switch 7150 for a minute and only consider Unleashed network.

On Unleashed GUI under Clients, you can see two types of client.

1- Client connected to APs wirelessly are called "Wireless Clients".
2- Client connected to APs on AP's eth ports are called "Wired Clients" (Please note that such wired client connected behind an AP will only show in Unleashed GUI, if APs port is configured for 802.1X authentication).

As per above, client connected behind AP's eth ports are Wired Client, not the client connected to ICX switch.

I hope it is clear now.

Regards,
Syamantak Omer

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

scott_larson_1i — Tue, 05 May 2020 18:20:03 GMT

Thanks Syamantak - it is much more clearer now :). One more question though - is there any way to manage the clients wired to the ICX?

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

syamantakomer — Tue, 05 May 2020 18:28:56 GMT

Hi Scott,

ICX wired client related controls are not supported on Unleashed.

The following capabilities are supported:

• ICX switch registration and authentication
• Switch inventory (including model, firmware version, and last backup)
• Health and performance monitoring (status, traffic stats, errors, clients) with alarms
• Switch configuration file backup and restore
• Firmware upgrades

Please refer the admin guide from page number 235 to 249 for more information.

https://support.ruckuswireless.com/documents/3123-ruckus-unleashed-200-8-ga-user-guide/download

Regards,
Syamantak Omer

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

scott_larson_1i — Tue, 05 May 2020 19:09:49 GMT

Great! THANK YOU FOR YOUR HELP! I am getting closer to what I am looking for. How do I find the ip address of the 7150?

Re: Why does my dashboard say there are no Wired Clients when I have a number of devices connected?

syamantakomer — Tue, 05 May 2020 19:14:17 GMT

Run a IP scan if you are sure that wireless clients and 7150 is on same VLAN.