topic Re: My Android smartphone keeps disconnecting from my Unleashed R650. in Unleashed

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jungyu_park — Sun, 06 Nov 2022 11:45:30 GMT

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Re: My Android smartphone keeps disconnecting from my Unleashed R650.

louis — Tue, 14 Dec 2021 18:52:04 GMT

I can also confirm setting Directed MC/BC Threshold to a value greater than 0 results in significant client connectivity issues and log messages like`lwapp_get_sta_stats IEEE80211_RUCKUS_GET_STA_STATS=163 ioctl failed`.

Setting Directed MC/BC Threshold value to 0 resolve the connectivity issues and eliminated the logged failures.

Observed using R850 APs running Unleashed 200.11.10.5.195 with Android and Mac OS clients.

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jungyu_park — Sun, 06 Nov 2022 11:47:02 GMT

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Re: My Android smartphone keeps disconnecting from my Unleashed R650.

jungyu_park — Sun, 06 Nov 2022 11:46:37 GMT

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Re: My Android smartphone keeps disconnecting from my Unleashed R650.

louis — Wed, 15 Dec 2021 15:09:17 GMT

I suspect we may be observing two different issues. All connectivity issues in my system have been resolved for that last week since setting Directed MC/BC Threshold value to 0. I've not experienced issues with devices being disconnected during sleep, yet...

For my issue, it is not clear why I was having connectivity issues with a Directed MC/BC Threshold value greater than zero. Current working theory is that this feature messes with DHCP / DHCPv6 / SLAAC messages leading client software to think IPs have changed when they have not. The network I am testing on is dual stack IPv4/6 with dynamic address assignment on most clients.

Apologies if I added confusion in your thread here by confirming a separate issue. But research into my connectivity issues lead me here, you posted some of the same errors as I was seeing from your logs.

As far as Ruckus getting back to you for support, yes they are frustratingly silent in this forum. But if you have a support contract and open a ticket, my experience has been very good. Unfortunately, you must have the support contract or they will just close your ticket...

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jungyu_park — Sun, 06 Nov 2022 11:47:24 GMT

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jungyu_park — Sun, 06 Nov 2022 11:47:36 GMT

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jungyu_park — Sun, 06 Nov 2022 11:47:46 GMT

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