topic Re: Poor connection on multiple clients in Unleashed

Poor connection on multiple clients

johann_whitehou — Fri, 09 Apr 2021 05:29:00 GMT

Hello! I'm pretty new to ruckus, and i'm having an issue with poor connection on several clients, I hope you can help me out!

I have a home with 3 unleashed 550 AP's. 2 upstairs 1 downstairs. I am getting poor connection on devices even when just maybe 30 feet away with no obstructions between the device and the AP. and even worse at 10 ft with a wall in between.

I tried setting channels and power manually and that didn't work, so right now I changed power to auto and it's still not working as I would expect, can someone point out any settings/best practices?

Settings:

Re: Poor connection on multiple clients

jan_willem_henn — Sun, 11 Apr 2021 20:41:39 GMT

Can you validate in the connected client info tab, that the devices that have poor connection, are indeed connected to the closest AP?

It is easier to give the AP's a description that describes their physical location, that way it is easier to see in the connected clients overview.

(there is some delay in the admin panel, you might have to refresh the page sometimes)

Re: Poor connection on multiple clients

syamantakomer — Mon, 19 Apr 2021 19:12:52 GMT

Hi Johann,

R550 APs on Unleashed has some known issue related to signal strength.

These issues are fixed in upcoming 200.10 version. Expected to be released mid May.

Re: Poor connection on multiple clients

johann_whitehou — Mon, 19 Apr 2021 19:42:45 GMT

Thanks a lot! I’ll wait for the release see how that manages!

Re: Poor connection on multiple clients

johann_whitehou — Mon, 19 Apr 2021 19:43:38 GMT

Thanks! Yea they are connected to the closest. But I guess it will be a waiting game to upgrade to next release

Re: Poor connection on multiple clients

johann_whitehou — Mon, 26 Apr 2021 01:47:19 GMT

Has anyone had issues specifically with Apple products? This seems to be my biggest problem

Re: Poor connection on multiple clients

syamantakomer — Tue, 01 Jun 2021 14:05:35 GMT

Hi All,

200.10 firmware has been published on our support site.

Download page for 200.10.10.5.229 (all AP models)

Release notes can be found here.