topic Re: R510s stuck offline in Unleashed

R510s stuck offline

steve_greenfiel — Thu, 08 Aug 2019 12:24:29 GMT

After power cut we have 2 out of 7 unleashed r510 APs that are showing as offline. I have a solid red light. How should I get them back online? Thanks

Re: R510s stuck offline

michael_brado — Tue, 13 Aug 2019 23:06:35 GMT

Reboot...? Make sure they have network connection.

Re: R510s stuck offline

steve_greenfiel — Wed, 14 Aug 2019 05:25:36 GMT

Thanks Michael. What is the best way to reboot? The only option available to me in the web interface is ‘remove’. If I select this can I reboot from there?

Re: R510s stuck offline

steve_greenfiel — Wed, 14 Aug 2019 05:25:58 GMT

Thanks Michael. Yes I am sure they have network connection. The only option for theses WAPs in the web interface is ‘remove’. I am hoping that if I select this then I will be able to add the WAP again? Just trying to get some reassurance that this is the best way to do this?

Re: R510s stuck offline

michael_brado — Wed, 14 Aug 2019 16:16:55 GMT

Oh, I meant a physical power cycle, not necessarily a factory reset (which is done with a paperclip thru a little hole by the Eth ports).
The APs should look on the local LAN for other Unleashed APs already running a network, and if they had been Mesh APs, when they don't find one on the Eth, they then look over the air.

Re: R510s stuck offline

michael_brado — Wed, 14 Aug 2019 16:17:31 GMT

Try power cycle please.

Re: R510s stuck offline

steve_greenfiel — Wed, 14 Aug 2019 16:25:48 GMT

OK and thanks but but do you mean remove power by simply unplugging RJ45 plugs??

All APs are POE. As I said the other 5 out of the 7 are working fine, just the two that haven’t come on line after the power loss, so we do still have a network. Just as well as we rely on all this in school because we use lots of chromebooks. I am happy to try anything but as I am new to this stuff I don’t want to mess up! Your help'is appreciated!

Re: R510s stuck offline

steve_greenfiel — Wed, 14 Aug 2019 16:32:56 GMT

The switch they get POE from went off when power was lost but came back up OK and everything else is working OK from that switch. I am on holiday at the moment but can try some of your suggestions when I am back in next week. Thanks.

Re: R510s stuck offline

steve_greenfiel — Mon, 19 Aug 2019 11:09:27 GMT

Michael - the power cycle worked. I just removed the POE plug and then replaced it and the APs came back online. Thanks very much for your advice.

Re: R510s stuck offline

michael_brado — Mon, 19 Aug 2019 17:36:56 GMT

Glad to hear it!

Re: R510s stuck offline

Dubblesixx — Sat, 16 Apr 2022 17:31:31 GMT

I have the same problem with one of my R510 Access Points. I have power cycled it already but it still has just a solid red PWR light when power has been reconnected. Any ideas??