topic Re: Cant get into my R710 for Unleased Update in Unleashed

Cant get into my R710 for Unleased Update

ryan_friesz — Fri, 19 Mar 2021 13:13:31 GMT

Hello All,

So I have updated several R610 APs to the unleashed firmware. I'm not trying to do it with an R710 but Im unable to get into the UI on the r710. These updates are being done on standalone units, directly connected by network cable to a PC where the firmware update has been downloaded. on the r610s it worked fine, but now when I hard reset and then point to 192.168.0.1 for the R710, I cant connect to it. Any ideas?

Re: Cant get into my R710 for Unleased Update

syamantakomer — Fri, 19 Mar 2021 16:03:38 GMT

Hi Ryan,

Make sure you are doing factory reset correctly (push and hold reset button for 12 seconds, make sure it is getting power).

If post doing factory reset, if you are still not able to access it over default IP, check if AP is grabbing an IP from the network. If AP is connected to isolated network without DHCP, then open a case with support.

Bdw, what is the power LED status and do you see configure.me or island SSID from this AP?

Re: Cant get into my R710 for Unleased Update

ryan_friesz — Sat, 20 Mar 2021 02:58:07 GMT

I don’t see configure or island ssid. The lights up front flash green and yellow after reset, but I can’t connect. I’m not on a network. The AP is just connected to a PC with network cable.

Re: Cant get into my R710 for Unleased Update

eizens_putnins — Sun, 21 Mar 2021 15:26:24 GMT

It definitely looks that AP isn't reset and still has some configuration. Start Wireshark on your PC and find out if AP has some static IP (it will be sending some broadcasts in this case). It looks that AP isn't reset to factory . Also check that you have powerful enough PoE injector - R710 should work from 802.3af, disabling second Ethernet port and decreasing power output, but I have seen APs not booting on low power PoE without additional configuration. To be sure, use some 50W PoE injector -- R710 max consumed power is 25 W.

Re: Cant get into my R710 for Unleased Update

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Re: Cant get into my R710 for Unleased Update

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Re: Cant get into my R710 for Unleased Update

syamantakomer — Mon, 22 Mar 2021 13:43:05 GMT

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Such accounts can be terminated if found spamming any further threads.