topic Airpint not working on 200.6.10.1.310 in Unleashed

Airpint not working on 200.6.10.1.310

mvalpreda — Thu, 19 Jul 2018 05:10:51 GMT

Newly installed 1x R710 and 1x R510 on 200.6.10.1.310. Have a wired Xerox printer and a wireless HP printer - both are AirPrint ready. Moved this from Ubiquiti to Ruckus Unleashed this week. The AirPrint has stopped working - all iDevices show 'No AirPRint Printers Found'.

I can get to the IP addresses of both the Xerox and HP in Safari on iDevices. I turned on Bonjour Gateway...but I am not going across VLANs so doubt that makes any difference. All printers are on the same VLAN (1) as well as the SSID I am using.

Am I missing something? Should I try a different firmware? Or does AirPrint not work?

Re: Airpint not working on 200.6.10.1.310

mvalpreda — Thu, 19 Jul 2018 05:47:39 GMT

Rolled back to 200.5.10.0.235 and now it works. Had to set everything up again. Woops! Printers showed up instantly. Going to leave it here for a bit before I try 200.5.10.0.291.

Re: Airpint not working on 200.6.10.1.310

mvalpreda — Thu, 19 Jul 2018 05:56:42 GMT

200.5.10.0.291 worked and AirPrint is okay to both printers. I may try something else in the 200.6 branch this weekend....unless someone chimes in an says there is something wrong with 200.6 and AirPrint.

Re: Airpint not working on 200.6.10.1.310

michael_grant_6 — Thu, 19 Jul 2018 13:20:29 GMT

I am on 200.6.10.1.310 and have no problem printing to my HP printer. Only thing I can think of right now is to make sure you don’t have any wireless client isolation on.

Re: Airpint not working on 200.6.10.1.310

mvalpreda — Thu, 19 Jul 2018 17:38:18 GMT

I'll try updating to 200.6.10.1.310 again this weekend. Since I downgraded I had to start from scratch, maybe when I set it up the first time I chose an option causing the issue.

Re: Airpint not working on 200.6.10.1.310

nat_nat — Thu, 19 Jul 2018 23:53:18 GMT

Hi Mark,

I am Nat who manage the Unleashed product in Ruckus. Since all your devices are on the same VLAN it should work without any specific configuration tweaks. I would be interested to know how your weekend upgrade pans out. If you still have a problem I will take you offline to sort out this issue.

Thank you for being a Ruckus Unleashed customer.

-Nat

Re: Airpint not working on 200.6.10.1.310

mvalpreda — Thu, 19 Jul 2018 23:54:17 GMT

Thanks Nat! Thinking I may have done something the first time I set it up. I'll see how it goes.

Re: Airpint not working on 200.6.10.1.310

mvalpreda — Mon, 23 Jul 2018 02:40:07 GMT

Did the upgrade to 200.6.10.1.310 today and all seems okay with AirPrint. I must have chosen something when I set it up the first time.

Sorry for the trouble!

Re: Airpint not working on 200.6.10.1.310

nat_nat — Mon, 23 Jul 2018 08:08:56 GMT

I am glad to hear that the upgrade over the weekend went smoothly. I would like to talk to you to understand bit more about the use case etc. Would you mind dropping me an email with your contact info to "Nat.Chidambaram@arris.com". As you may know, Ruckus is now part of Arris.

Re: Airpint not working on 200.6.10.1.310

dixie_henning — Tue, 28 Aug 2018 14:53:30 GMT

I have ZD1200 and r500 APs. I have an HP wireless print router attached to my HP printer. The config says that AirPrint is enabled but the printer doesn't always show up on my iphone.

Do I need to enable Bonjour gateway on the WLAN and the APs for AirPrint to work? Do I also need to enable the Bonjour Fencing? Perhaps the WLAN is dropping the routers IP address into inactive and that's why the printing isn't showing up?

Any insight will be greatly appreciated.

Thanks...