topic Re: Ruckus Unleashed slow speeds in Unleashed

Ruckus Unleashed slow speeds

adrian_minea — Fri, 08 Feb 2019 12:23:35 GMT

Hi everyone, I just replaced a Draytek Wifi network with 4 Ruckus R510 acess points. The problem that I'm having is while hardwired into the switch where the access points are connected I'm getting 400-450 Mbps download and upload, I'm using a small Cisco 10P POE Switch connected straight to the router on a different VLAN. If I connect to any of the access points on WIFI I only get 200-220 Mbps, being next to the access point. I only enabled the 5G network and all the channels are set on auto. Is there anything that I can change to see if it improves the speed on WIFI ? If I was to use a Zone Director and flash the firmware, will it make any difference?
Thank you

Re: Ruckus Unleashed slow speeds

DarrelRhodes — Fri, 08 Feb 2019 12:33:38 GMT

Hi Adrian,

I'm pleased to hear about your new Ruckus Wi-Fi deployment.

However there's a lot more to configuring a wireless network than just leaving all settings on 'Auto'! It will very much depend on your Wi-Fi client device and it's hardware capabilities as to what throughput you will be achieve, along with enironmental factors effecting the RF, such as interference, attenuation, refraction, etc.

If you require higher throughput on the 5GHz frequency, you will need to configure wider channel bandwidths from the standard 20MHz. With the R510 APs you can configure 40MHz and 80MHz, but whether this will give you actual better performance will very much depend on the factors I've mentioned above but is certainly worth a try.

There is some further configuration information here: https://docs.ruckuswireless.com/unleashed/200.5/c-ConfiguringIndividualAP.html

Finally; changing the firmware code on the AP won't change the performance of the AP.

I hope that helps,
Darrel.

Re: Ruckus Unleashed slow speeds

1said_sanoussi — Fri, 08 Feb 2019 12:33:40 GMT

There can be numerous reasons for this to happen. changing your Unleashed to a ZD ap won't make a difference to your wireless enviroment. Just to give some examples of what is happening.
Wireless adapter of the client is not up to date(driver), Interference in your wireless enviroment(high NoiseFloor), a cap on your wireless connection(look at your advanced settings of your SSID) and so on. As you can see these are all RF related and not ethernet related. So unleashed of ZD or SZ will not make a difference. Test it with the same conditions and steps ut with a different client. How did you determine your speed? Iperf is good way o do this and its free

Re: Ruckus Unleashed slow speeds

adrian_minea — Fri, 08 Feb 2019 12:52:40 GMT

Yes, I am using Iperf and to be honest I was blaming the interference, the site is in the middle of London on the 5th floor surrounded by embassies. Also there is a lot of marble, glass and mirrors in the property, I just wanted to be sure I tried everything before going to the client and tell him why is he getting speeds like this. Thank you for your help.

Re: Ruckus Unleashed slow speeds

1said_sanoussi — Fri, 08 Feb 2019 12:58:59 GMT

your welcome. I am pretty sure it is your RF enviroment. But definitly take a look at the suggestions me and Darell gave you. There might be some finetuning options to improve your throughput a litle bit.

Succes!

Re: Ruckus Unleashed slow speeds

adrian_minea — Fri, 08 Feb 2019 13:00:36 GMT

Of course, I'll try them today. Thank you guys.

Re: Ruckus Unleashed slow speeds

michiel_schuite — Thu, 06 Feb 2020 16:52:16 GMT

I just replaced two R700 and a ZA1200 with an R710 Unleashed and an R720 Unleashed. Same exact location, hard wiring and setup, latest firmware. I also see speeds less than 1/2 of the previous setup. Somehow, the Unleashed setup refuses to give the same throughput.

Re: Ruckus Unleashed slow speeds

garrett_william — Mon, 06 Apr 2020 18:39:11 GMT

I'm also limited to about 400 mbps, no matter what OS or how close I get to the WAP, even when only one device is connected.
~~I'm limited to 7-10 mbps via wifi when less than 10' from the WAP.~~

Re: Ruckus Unleashed slow speeds

taylor_wall — Sun, 19 Apr 2020 08:14:40 GMT

I'm getting terrible speeds with an R720, and even worst with the latest firmware. Perhaps porting DD-WRT would be acceptable at this point with how long this has been going on?

If there's a router by Ruckus without any of these firmware issues, I'd love to know. I should be getting 900mb/s+ on the newest iPhones and Macbooks in the same room as the router, but this doesn't seem to be the case. (And because it's Ruckus, I should also be able to split that bandwidth between 100+ devices without issues.)

Re: Ruckus Unleashed slow speeds

michiel_schuite — Sat, 25 Apr 2020 23:23:18 GMT

Hi Taylor, the best solution is to sell your Ruckus AP's and buy a cheap one. Much better speeds! Sad but true. We have the R710 and R720, both unleashed, both give terrible download speeds. No solution in sight despite the fact that people have been complaining about this for months.

Re: Ruckus Unleashed slow speeds

michiel_schuite — Sat, 25 Apr 2020 23:25:51 GMT

We're only getting about 50mbps download speed... Checking with SpeedFlex, download speeds are about 1/10th of upload speeds. Absolutely pathetic that we're all still battling this issue... Best advice; sell your Ruckus AP's...

Re: Ruckus Unleashed slow speeds

philip_march — Thu, 07 May 2020 06:33:28 GMT

I spent 4 hours with Ruckus support with a new install of 4x R720's with latest 200.8.10.3.243 firmware. Not easy to explain to client why these new Ruckus AP's get HALF the download speed of the Ubiquitis they replaced. NOTE: In testing, the problem appears to be with how it handles WPA2 encryption. Created test open SSID (no encryption) and the speeds doubled - although still not close to the speeds of a wired connection. SO DISAPPOINTED to read that this issue is not so recent and they have been unable to fix the issue after many months of complaints. Any word if this has to do with the change of ownership (Arris, now CommScope)? Not only does this compromise the integrity of Ruckus - it puts integrators in a really bad position. I cannot possibly do another installation with Ruckus equipment until I am assured this problem is fixed. I can't believe I actually have to post this. I won't even get into the issue of this latest firmware breaking PoE negotiation on R710s (now bumped to 802.3af from 802.3at.). What is going on at Ruckus engineering??

Re: Ruckus Unleashed slow speeds

eightohtwoeleve — Thu, 07 May 2020 12:18:37 GMT

I can't up like this post enough. I have been a die hard Ruckus fan since 2014, I have an AP at home, have bought gear from the swag store (not sure if they still have that), and I have even spoken at Ruckus events to promote the brand/equipment. Right now, as things have been like this for months (even longer to be honest), I have a hard time recommending this product line. I don't know if engineering is giving up, got outsourced to a bad firm, too many Commscope people got their hands on the Ruckus product, or whatever it may be.

It's like watching the death of a beloved family member. Seriously. I know the problem has been identified, but I still can't believe its taken this long. Reasons like this is why we moved to Ruckus from other products.

Re: Ruckus Unleashed slow speeds

michiel_schuite — Thu, 07 May 2020 16:55:16 GMT

Having to rely on Ruckus Unleashed AP's during this time has been a challenge. Especially during video conferences, the connection regularly drops completely. We know it's Ruckus because the others in the conference do not see this issue as we do. We tested this with other offices. Buying Ruckus AP's is a mistake and I would be very surprised if Ruckus survives this. We advise all our customers to absolutely no way ever to invest in Ruckus AP's... Sad but true. We've used them for years. They seem incapable of solving the download speed issue / don't care. Either way, there are plenty of other companies that do.

Re: Ruckus Unleashed slow speeds

michiel_schuite — Thu, 07 May 2020 16:55:27 GMT

Re: Ruckus Unleashed slow speeds

philip_march — Thu, 07 May 2020 17:07:48 GMT

Without wasting any more time taking to Ruckus Support, (- Not that this is the support team’s fault but the engineering and testing failure of their peers -) Does anyone know with certainty that rolling back the firmware will give these Unleashed AP’s their performance back? And if anyone knows this with first hand experience, what version of firmware? Otherwise, I’m afraid I have to box these up and return them.

Re: Ruckus Unleashed slow speeds

hayward_kong — Fri, 08 May 2020 23:27:13 GMT

Yeah Which Ruckus APs do you have? hopefuly R510/R610/R710..... forget the R720 for now

Re: Ruckus Unleashed slow speeds

hayward_kong — Fri, 08 May 2020 23:30:23 GMT

Yeah Which Ruckus APs do you have? hopefuly R510/R610/R710..... forget the R720 for now

Re: Ruckus Unleashed slow speeds

philip_march — Thu, 14 May 2020 18:33:24 GMT

(posted in other threads as well in case someone is looking for workaround)

In the meantime, while we wait (and hope) for a firmware fix that works, here is the current workaround:

1) Downgrade the APs to 200.6.10.1.312 (download from Ruckus and select as manual upgrade).

2) Confirm APs are negotiating 802.3at not 802.af PoE. (Assuming PoE source is PoE+.). If APs fail to negotiate 802.3at, speeds will be crippled - particularly the R720. If needed, force the APs to 802.3at via command line. (instructions available from Ruckus website, or I can provide)

Kudos to Basavaraj in Ruckus TAC for working with me for many hours of testing to get to the above temporary solution.

Still baffling to me how this problem made it out the door for two major firmware releases why there was no knowledge base with support for a workaround. A black eye for Ruckus engineering. I hope they can rebuild the trust they had previously.

Re: Ruckus Unleashed slow speeds

taylor_wall — Thu, 14 May 2020 18:45:31 GMT

PoE forcing instructions would be great. Are you checking which mode the AP is in via a command terminal? All I show on the web portal is "LLDP: PoE Enabled" without indication of which kind, but honestly this should not matter as I'm using an official power brick.

I'm on 106.0.0.99.1363 and am afraid to change it as I've tried several others and this seems to work the best.

Do you have any devices getting over 400mbps up and down or is one speed cut in half?