topic Re: Not getting notifications on mobile app in Unleashed

Not getting notifications on mobile app

atma_tiwana — Sun, 07 Feb 2021 12:05:23 GMT

Hi,

I have my network up and running.

I have the firmware 200.7.10.202.121 on my R500's.

On both my Android and iOS phones even though I'm logged into my network and I've toggled on notifications on both the phone and in the panel in the web access panel.

When I do the test in the web panel it's telling me to set it up in the app?

Just to clarify, in the app I can see the notifications, but I'm not getting the push notification.

TIA

Re: Not getting notifications on mobile app

atma_tiwana — Mon, 08 Feb 2021 15:12:53 GMT

So today I went into the app and disabled notifications and test a test from the web page and it said success, then i turned it on the app on the phone and it worked.

I can only assume there was an issue at Ruckus as it filed to work on both ios and android previously.

Re: Not getting notifications on mobile app

Cobi — Thu, 17 Apr 2025 08:27:05 GMT

On My app whenever I try to activate the notification button it gets activated but after the app is rebooted the notification button is greyed out. In unleashed page I try to test notification and it says success but it simply does not work.

Anyone has found a solution for this?