topic Re: Ruckus Unleashed 200.5 has bug in Unleashed

Ruckus Unleashed 200.5 has bug

li_zijie — Tue, 31 Oct 2017 10:58:24 GMT

After testing the 200.5 version of the defective R500 R600, will lead to a series of models, wireless LAN appears high delay, packet loss and other cases, only by reducing version to solve the problem, hope that the official personnel test, to fix the problem.

thanks

Re: Ruckus Unleashed 200.5 has bug

michael_brado — Tue, 31 Oct 2017 17:00:42 GMT

Hello Li,

Please open a ticket with Tech Support so we can help analyze your environment and test results.
Let me know your case number, so internal engineers can assist. Thanks.

https://support.ruckuswireless.com/contact-us

Re: Ruckus Unleashed 200.5 has bug

kari_hyv_nen — Mon, 06 Nov 2017 14:24:32 GMT

I have opened a ticket about this three weeks ago, and Ruckus is slowly going nowhere.
For the OA, please check https://forums.ruckuswireless.com/ruckuswireless/topics/r500-slow-troughput-high-latency-high-packet...

The problem occurs if you are using Radius authentication with only highest encryption setting selected in NPS network policy options. So... the trick would be allow less powerful encryption settings along with No Encryption setting. So far Ruckus (or anyone else) hasn't been able to tell me in what exactly does those encryption settings do.

Re: Ruckus Unleashed 200.5 has bug

michael_brado — Mon, 06 Nov 2017 17:33:50 GMT

Hi,
What is your case number please? And have you or would you please ask your Tech Support to file a bug?
I don't think there is any type issue reported yet (that I can find), and you seem to have a set of reproduceable
steps. Thanks!

Re: Ruckus Unleashed 200.5 has bug

kari_hyv_nen — Tue, 07 Nov 2017 07:48:52 GMT

Case 00566046, asked to file a bug

Re: Ruckus Unleashed 200.5 has bug

li_zijie — Tue, 07 Nov 2017 11:13:08 GMT

You can speak English, but I do not speak English, I rely on translation tools to communicate with you, and even hotline customers are speaking English, there is no way to communicate.

Re: Ruckus Unleashed 200.5 has bug

dmitri_kalintse — Fri, 10 Nov 2017 04:36:50 GMT

My mesh set-up is experiencing the problem that looks similar to what Kari is describing, except it is not happening all the time - only after my mesh has been operating for a few days (~10 or so), and the problem is only seen from stations connected to the MAP (when connected directly to RAP all is fine). The built-in MAP to RAP speed test isn't showing any difference to when everything is operating normally - ~450M both ways.

I also don't use RADIUS or change any encryption settings.

The problem appeared after upgrade to 200.5, and can be resolved by rebooting the MAP.

However, couple weeks ago rebooting just the MAP didn't work - had to reboot the RAP as well, and all came back just fine, well, until today when I had to reboot the MAP to make it come to senses again.

In all cases I didn't notice APs shift 5 or 2.4 channels significantly with reboots - I'm guessing they were already on optimal channels, and came back to the same channels after reboot.

Re: Ruckus Unleashed 200.5 has bug

jim_balla — Fri, 10 Nov 2017 14:25:57 GMT

I upgraded to firmware version: 200.5.10.0.283 and as soon as I did. I lost my guest network. Prior when someone accessed the guest network they would be redirected to the captive portal where they would enter a guest pass. Now they get directed to the admin login page. Ruckus support is at a loss.

Re: Ruckus Unleashed 200.5 has bug

brock_ladd_b1b6 — Mon, 13 Nov 2017 14:26:30 GMT

I am also seeing this issue in some cases.

Re: Ruckus Unleashed 200.5 has bug

ben_winslow — Wed, 15 Nov 2017 21:26:34 GMT

I have an open ticket with ruckus support currently. They told me that I have to set rules in my firewall to allow ports 8090, 8099, 9997 & 9998 from your guest zone to the zone that your APs are in. I have discovered that you need to expand that list to include 80 (http) and 443 (https). It sounds like they might be working to correct this loophole.

Re: Ruckus Unleashed 200.5 has bug

jim_balla — Thu, 30 Nov 2017 13:06:07 GMT

I received a new build version yesterday to try (200.5.10.0.291). It has been running for over 24 hrs and everything is back to the way it is supposed to be.

Re: Ruckus Unleashed 200.5 has bug

ben_winslow — Thu, 30 Nov 2017 20:42:39 GMT

That is great news. Did ruckus support provide you this build directly? I do not see it available in the software section of the support site. So now with this build you do not have to create the new allowance rules for guest to management traffic?

Re: Ruckus Unleashed 200.5 has bug

jim_balla — Thu, 30 Nov 2017 20:51:11 GMT

Yes Ruckus support gave me this update directly. I have reported back to them that it is working.

I use a standard guest network on a separate Vlan, There are no special rules needed.

Re: Ruckus Unleashed 200.5 has bug

ben_winslow — Mon, 04 Dec 2017 19:08:02 GMT

Ruckus Support: Do you have an estimated time frame for the release of the build that Jim Balla is referencing (200.5.10.0.291), or one with the same fix on it for landing page redirection? I am holding off on deploying because if I don't have to modify rules on 300+ firewalls to accommodate this change in unleashed, I would rather not.

Re: Ruckus Unleashed 200.5 has bug

kari_hyv_nen_gl — Wed, 27 Dec 2017 08:04:35 GMT

.291 is out, but does not fix the problem described in this topic (or my problem). I just got .293 privately and it fixes the problem with RRAS encryption settings.

Re: Ruckus Unleashed 200.5 has bug

electa_smith — Wed, 17 Oct 2018 06:37:32 GMT

Ruckus technical support is terrible I reopened a hotel that we had over 50 access points and was gonna buy about 75 more but they will not help without the old owners email which is impossible because he died

Re: Ruckus Unleashed 200.5 has bug

michael_brado — Wed, 17 Oct 2018 16:25:42 GMT

Hello Electa, I hope the engineer mis-understood you! Do you have a Serial Number from a controller that managed the APs? I will look in our systems to determine your previous account and get you some help.

Re: Ruckus Unleashed 200.5 has bug

electa_smith — Thu, 18 Oct 2018 05:31:16 GMT

I have tried talking to supervisors there and was supposed to have a ticket assigned to me so we can fix this we have about 50 of your units and was gonna buy about 100 more but the owner of the hotel wants to not use your company any longer due to your poor customer service if I can at least get the one at my house going I might be able to talk home into going forward with doing business but we will see call me at 727 320 7813 mike

Re: Ruckus Unleashed 200.5 has bug

michael_brado — Thu, 18 Oct 2018 16:00:21 GMT

I am not TAC, please open a ticket. They will ask you for a serial number, preferably from your controller, but an AP might be enough to find out your previous account.

Re: Ruckus Unleashed 200.5 has bug

michael_brado — Thu, 18 Oct 2018 18:09:25 GMT

Hi Kari,
Did they give you a bug number for the problem fix? I don't see build 200.5.10.0.293 on our Engineering firmware server...