topic Re: R600 brushes up the latest version of Unleashed, high latency packet loss in Unleashed

R600 brushes up the latest version of Unleashed, high latency packet loss

li_zijie — Mon, 30 Oct 2017 23:43:59 GMT

测试环境:2台手机,一台笔记本电脑
测试链接:2台手机连接到R600,访问IP地址,笔记本电脑平板手机IP地址有很大的延迟,甚至丢包
测试查询查询查询查询结果:手机设备和笔记本电脑有高延迟
释放不适合R600刷吗?哪个版本的Unleashed适合R600升级没有问题?可以直接升级到低版本降级吗?

连接终端的延迟感谢您的解决方案谢谢

连接多个终端的延迟

Restore the factory settings many times, or did not solve this problem

Help solve, is to reduce the version or can only brush fat ap Thank you。

Re: R600 brushes up the latest version of Unleashed, high latency packet loss

michael_brado — Tue, 31 Oct 2017 15:52:58 GMT

I don't understand any of the symbols, and I cannot translate "brush up" or "fat ap" sir.

Can you please contact our 24x7 many person multi-language Tech Support team?

https://support.ruckuswireless.com/contact-us

Re: R600 brushes up the latest version of Unleashed, high latency packet loss

kari_hyv_nen — Mon, 06 Nov 2017 14:14:51 GMT

Hi!
I'm guessing that you are facing same problem that I am with R500.
1) Firmware 200.5.10.0.235 or newer
2) RADIUS authentication
3) Only strongest (or not all choices) encryption selected in NPS Network policy options
https://forums.ruckuswireless.com/ruckuswireless/topics/r500-slow-troughput-high-latency-high-packet...

So far, ruckus has not been able to solve this, so your choises are limited to:
1) dont use radius
2) check all the settings in NPS Network policy options, including "No Encryption"
3) downgrade to older firmware

Re: R600 brushes up the latest version of Unleashed, high latency packet loss

michael_brado — Mon, 06 Nov 2017 17:31:02 GMT

Hi Kari,

Do you have an open ticket with Tech Support I can follow up on? Are you sharing wireless
traces and AP support info files when problems are seen? Is there any known bug on this behavior
you seem to be seeing? I still haven't heard of anything like this on our side. Thanks.

Re: R600 brushes up the latest version of Unleashed, high latency packet loss

li_zijie — Tue, 07 Nov 2017 11:15:29 GMT

You 24 hours hotline customer service, do not speak Chinese language.