topic Re: r310 wi-fi network reset in Unleashed

r310 wi-fi network reset

alessandro_pell — Mon, 30 Nov 2020 12:27:53 GMT

Hi to all, i'm new in this forum and product use...

i have inherited a wifi network of 4 ap ruckus r310, unfortunately i cant access to any web interface of none of these....

how i can procede to reset and ricreate a network wireless?

do i need to do factory reset of all the ap? after that can i reach web configuration trough Initial configuration using the APs default SSID, then browsing to https://unleashed.ruckuswireless.com ?

Thanks

Re: r310 wi-fi network reset

sam_evans — Mon, 30 Nov 2020 13:15:00 GMT

http://docs.ruckuswireless.com/unleashed/200.5/#c-RestoreToFactorySettings.html You'll need to use the alternative factory default reset method if you cannot access the GUI.

You should not reconnect any APs until you are ready to build the unleashed network at which point you should only connect 1 AP and the start the below process.

http://docs.ruckuswireless.com/unleashed/200.5/#c-setup.html

Re: r310 wi-fi network reset

alessandro_pell — Mon, 30 Nov 2020 13:55:45 GMT

Thanks sam

Could i reset one ap to try procedure and the add other ap to build network infrastructure among them?

and the problem is that i don't know which of these is the master....

but i shut off one of them and the network doesn't have problems, i'll begin from this

Re: r310 wi-fi network reset

eizens_putnins — Mon, 30 Nov 2020 16:05:35 GMT

Hello,

1. It doesn't matter which is currently master. What is important -- that when you reset this AP, it can't communicate with other APs. Otherwise it will just join same network back straight away.

2. When you configure the 1st AP, it will become the master for new network, when you'll start other, they will join it (if approved by master).

3. Otherwise -- follow mentioned manuals.

Hope it helps.

Re: r310 wi-fi network reset

syamantakomer — Wed, 02 Dec 2020 16:04:15 GMT

Hi Alessandro,

Try to follow below steps.

Access the switch where these APs are connected and shut down the switch port for all the APs, except the master AP.
Now factory reset the master AP using CLI or hardware reset button (push and hold for 12 seconds).
Once above is done, shut down the switch port for this AP as well.
Now follow the same for each member APs.
When you factory reset the last AP, do not shut the port and now configure it as a master.
Un-shut the switch ports for the rest 3 APs. These 3 APs should join the master AP automatically.

If you don't have access to the switch or not sure how to shut the ports, you can also just plug out the network cable for these APs than shut them down from the switch side.

Re: r310 wi-fi network reset

alessandro_pell — Mon, 07 Dec 2020 14:22:12 GMT

Thank yoy very much guys

I follow your instruction, before i had to reset ap and install latest firmware.

Done this i configured first ap as master, with all settings (Multiple SSID, passprhase, ip ) and after that it automatically recognised all the clients, as i connect them to the network.

Last answer by my side is if i can configure untagged vlan on r310.

Thank you angain.

Re: r310 wi-fi network reset

alessandro_pell — Mon, 07 Dec 2020 14:23:29 GMT

Thank you!

Re: r310 wi-fi network reset

syamantakomer — Mon, 07 Dec 2020 14:32:09 GMT

Hi Alessandro,

As of now, you cannot tag management VLAN on Unleashed. This means you have to manage the APs on Untagged VLAN. This is applicable to all the AP models support on Unleashed.

Re: r310 wi-fi network reset

eizens_putnins — Mon, 07 Dec 2020 22:35:52 GMT

About using different VLAN for AP management answer is NO and Yes.

No, you can't use tagged VLAN for management (and actually, believe me, you usually don't want to do it anyway). It is not supported on Unleashed, and even so it is supported with SZ and ZD controllers, I had just one case when it was really needed, usually you just don't want to use this because of possible issues.

And Yes, you can do it -- it is not mandatory for AP management VLAN to be VLAN 1 on switches. It can be any VLAN, as far as it is the same and untagged (native) on all ports, to which you connect APs.

Hope it helps