topic Re: Where can I buy R750? (Authorised Dealer Only Online) in Unleashed

Where can I buy R750? (Authorised Dealer Only Online)

roger_federer — Wed, 25 Nov 2020 18:15:48 GMT

Hey Everyone,

The R750 I got if from Amazon and flashed it with the Unleashed firmware. I got it up and running but it's having very low performance speeds. I called support and I guess it is gray market or out of warranty or SOL basically from Ruckus cause it's from Amazon??? Not sure why Ruckus doesn't just sell Unleashed on Amazon but they probably don't want to undercut their resellers profits or whatever.

Looking for an Authorized Ruckus Dealer Online to purchase an R750 Unleashed (9U1-R750-US00).

The next AP I would try is the new-ish Cisco 9120 AXI but you have to buy their 3 year license (Sub $200) and then you don't have to renew to get a quality commercial WiFi 6 AP.

I'm in the Peninsula Bay Area and in Florida and I'm looking to outfit one or two in each depending on quality and performance. Both are 3-4K sq. ft homes with wireless cameras, IoT & TV + Devices.

CDW is the only one I could find so far but it is also from a reseller. I hope they are an authorized Ruckus reseller.

https://www.cdw.com/product/ruckus-zoneflex-r750-unleashed-wireless-access-point/6117483?enkwrd=9U1-R750-US00

Re: Where can I buy R750? (Authorised Dealer Only Online)

richard_faris_j — Wed, 25 Nov 2020 18:27:38 GMT

If you care to reach out. I'd be glad to help you as I am an authorized Ruckus reseller. rfaris@thestereoshopinc.com

I would imagine as far as authorized goes, I am one of the few that will discount.

Thanks, Rich

Re: Where can I buy R750? (Authorised Dealer Only Online)

tony_heung — Wed, 25 Nov 2020 18:31:04 GMT

Try RuckusSecurity.com, they are Ruckus Networks Authorized Online Reseller.

https://www.ruckussecurity.com/ZoneFlex-R750-Unleashed.asp.

Re: Where can I buy R750? (Authorised Dealer Only Online)

kevin_karch — Wed, 25 Nov 2020 18:55:17 GMT

we resell and support Ruckus. Please contact us at sales@vackinc.com
Thank you, Kevin VACK Inc.

Re: Where can I buy R750? (Authorised Dealer Only Online)

eizens_putnins — Wed, 25 Nov 2020 19:19:27 GMT

I suppose there is misunderstanding. I really don't think Amazon sells grey market APs. But to have support from Ruckus TAC, you had to buy Unleashed support 1/3/5 years (1 license required per unleashed network up to 25 APs). Part numbers are respectively:

806-RUNL-1U00

806-RUNL-3U00

806-RUNL-5U00

Than you'll get TAC access. If you bought just AP, for my understanding you get limited life-time warranty and community self service only. So buying another AP from different reseller will not change anything, you need to buy support also.

Hope it helps.

Re: Where can I buy R750? (Authorised Dealer Only Online)

roger_federer — Wed, 25 Nov 2020 20:30:13 GMT

Ah this makes sense, finally! Thank you so much for this clarity.

Re: Where can I buy R750? (Authorised Dealer Only Online)

dmoorthi — Tue, 15 Dec 2020 13:15:56 GMT

If I buy R710 online, will I be able to get the latest firmware for free from Ruckus website or do I have to have support to download it?

Thanks.

Re: Where can I buy R750? (Authorised Dealer Only Online)

roger_federer — Tue, 15 Dec 2020 13:20:23 GMT

Yes free, just have to make an account.

Re: Where can I buy R750? (Authorised Dealer Only Online)

eizens_putnins — Tue, 15 Dec 2020 13:22:46 GMT

Standalone firmware is available to everybody. Unleashed and controllers requires support.Unleashed support fro network up to 25 AP is 1 licenses for all network. Not that attractive for 1 AP, but very comfortable for 25. p/n as mentioned

806-RUNL-1U00

806-RUNL-3U00

806-RUNL-5U00

Hope it helps

Re: Where can I buy R750? (Authorised Dealer Only Online)

roger_federer — Tue, 15 Dec 2020 13:55:29 GMT

You can download unleashed firmware for free for AP’s supported and you don’t need a license or support.

Re: Where can I buy R750? (Authorised Dealer Only Online)

dmoorthi — Tue, 15 Dec 2020 14:10:19 GMT

Thanks.

Re: Where can I buy R750? (Authorised Dealer Only Online)

eizens_putnins — Tue, 15 Dec 2020 14:40:11 GMT

You can download everything, if you have premium account. Download and installation of new version of firmware is allowed on standalone APs without support needed.

Support availability isn't enforced on Unleashed yet (but it was mentioned that it will be at some moment). If you buy AP and not any support, you can't download unleashed firmware, for my understanding. I can't actually check, as I have partner access.

It is a fact, that for now you can install any Unleashed version, if you have image file.

It was similar with ZD, until 9.9 version. Now there is no question that you need support for ZD to upgrade it.

Hope it helps