topic Re: unleashed R500 remote access from outside in the home/office without using Firewall in Unleashed

unleashed R500 remote access from outside in the home/office without using Firewall

bong_lopez_6851 — Thu, 19 Nov 2020 01:56:23 GMT

Hi, how can remote access the unleashed R500 from outside in the home/office without using the Firewall.

The setup of my unleashed is in DHCP mode, DHCP is provided from our ISP.

Re: unleashed R500 remote access from outside in the home/office without using Firewall

syamantakomer — Thu, 19 Nov 2020 09:52:43 GMT

Hi Bong,

If Unleashed has a static public IP address (If it has dynamic, then too you can access but IP my change and you may not be aware about this change remotely), you can access it over the internet. If not, you have create a port map on your firewall and access Unleashed over it.

Re: unleashed R500 remote access from outside in the home/office without using Firewall

tony_heung — Thu, 19 Nov 2020 12:00:19 GMT

Depending on what tasks you would like to achieve, the Unleashed Mobile App (UMA) which is free, can be a good option for you to access your home Unleashed network management from anywhere in the world. Available on both Apple App Store and Google Play from link below.

https://www.commscope.com/resources/apps/ruckus-unleashed/

Re: unleashed R500 remote access from outside in the home/office without using Firewall

bong_lopez_6851 — Thu, 19 Nov 2020 12:48:56 GMT

@syamantak_omer thanks for your response. Unleashed is dynamic. DHCP is provided by ISP. Any way can i access the unleashed in the outside world? does unleashed apps can do?

Re: unleashed R500 remote access from outside in the home/office without using Firewall

bong_lopez_6851 — Thu, 19 Nov 2020 12:51:11 GMT

@tch hi, i download the apps but i can only access within the same network. How can i access it in the outside world? anything i need to do in the settings to register, something like that?

Re: unleashed R500 remote access from outside in the home/office without using Firewall

tony_heung — Thu, 19 Nov 2020 12:56:58 GMT

If you haven't done so yet, you need to enable it from the WebUI, see below. Also add yourself to the "Remote User Control".

Re: unleashed R500 remote access from outside in the home/office without using Firewall

bong_lopez_6851 — Thu, 19 Nov 2020 13:28:45 GMT

Hi tch, already enable the remote management.

Re: unleashed R500 remote access from outside in the home/office without using Firewall

tony_heung — Thu, 19 Nov 2020 13:47:36 GMT

Can you describe what pages or error messages or screenshots you get when you connect using the mobile app outside the local WiFi network? How did you login to the mobile app?

Re: unleashed R500 remote access from outside in the home/office without using Firewall

bong_lopez_6851 — Thu, 19 Nov 2020 14:02:02 GMT

Please see screenshot.

Re: unleashed R500 remote access from outside in the home/office without using Firewall

tony_heung — Thu, 19 Nov 2020 14:13:11 GMT

As explained above, you need to add your email address to the "Remote User Control" from the WebUI. Then use the same email address you added to the mobile app using social login. If you click the link "why social login?", you will see below screen to explain the benefit, one is you can manage your Unleashed network remotely without changing anything on the firewall.

Re: unleashed R500 remote access from outside in the home/office without using Firewall

bong_lopez_6851 — Thu, 19 Nov 2020 14:31:16 GMT

Hi tch, Finally! i can access now the unleashed outside world..

Thank you very much for your unconditional support!

my concern now, i cannot generate the guesspass. hehe..is that the limitations?

Re: unleashed R500 remote access from outside in the home/office without using Firewall

tony_heung — Thu, 19 Nov 2020 15:04:42 GMT

You are most welcome.

Guest pass generation url can only be accessible via the WebUI.

Re: unleashed R500 remote access from outside in the home/office without using Firewall

moises_ontay_jr — Tue, 12 Jan 2021 06:50:33 GMT

You can use dyndns or any similar service to map your dynamic IP address to a static name. Use that to manage your unleashed ruckus.