topic Re: Disabled wlan in Unleashed

Disabled wlan

anthony_cambisi — Wed, 18 Nov 2020 05:11:52 GMT

I successfully installed ruckus unleashed and every thing was working fine. The WiFi deadbolt would not connect to the WiFi anymore and while troubleshooting it I determined that I needed to create a 2.4 g only WiFi instead of both. That was not working so I disabled the main wlan I was connected to and connected my phone to the 2.4 and attempted to connect the lock again. That failed and I deleted the 2.4 wlan I created. I then realized I previously disabled the main Wlan and now I can not connect at all to the access point, WiFi, etc. I have no idea what to do. I cannot get access to the app since I can’t get on the network.

Re: Disabled wlan

tony_heung — Wed, 18 Nov 2020 07:56:04 GMT

You can still access the Unleashed WebUI via the wired LAN port using a laptop or desktop with wired connection. Just visit https://unleashed.ruckuswireless.com and login using your Unleashed credential, then you can re-enable your WLAN via "WiFi Networks" -> WLAN -> Enable. See below screenshot.

Re: Disabled wlan

anthony_cambisi — Wed, 18 Nov 2020 11:30:54 GMT

When I do that I get a message that “This site can’t be reached”

Re: Disabled wlan

tony_heung — Wed, 18 Nov 2020 12:02:46 GMT

Can you describe the wired connectivity/diagram you have when trying this?

Re: Disabled wlan

anthony_cambisi — Wed, 18 Nov 2020 12:06:26 GMT

I have my laptop connected to the switch via Ethernet cable. At this point, after following several different recommendations, I’m stuck after pressing the reset button on the master AP. The light flashed green and appeared to work but no configure me to link to, to start the setup process.

Re: Disabled wlan

syamantakomer — Wed, 18 Nov 2020 13:33:20 GMT

Hi Anthony,

A reset was not required, all you need is a laptop with wired connection on same network as Ruckus APs.

Once laptop is connected, run a IP scan and find the AP address of any one of the APs connected on your Unleashed setup. Copy the IP and access it from the browser. It will redirect you to the current master IP address automatically.

If you hardreset your master then other member must have become master, so you don't need to reconfigure the Unleashed master. Just access the GUI, enable the disabled WLAN.