topic Re: ICX7150-C12P Won’t Boot – ZQ Calibration Error &amp; Shmoo Failure in ICX Switches https://community.ruckuswireless.com/t5/ICX-Switches/ICX7150-C12P-Won-t-Boot-ZQ-Calibration-Error-amp-Shmoo-Failure/m-p/102078#M7163 <P><SPAN style="font-size:13.5pt;">Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);">@LunarEcho72</SPAN>&nbsp;</SPAN><BR /><SPAN style="font-size:13.5pt;">Greetings!!!</SPAN></P> <P><SPAN style="font-size:13.5pt;">Thank you for contacting the RUCKUS Community forums.</SPAN></P> <P><SPAN style="font-size:13.5pt;"><STRONG>Could you please let me know if this is a Lennar Home RUCKUS setup?</STRONG></SPAN></P> <P><SPAN style="font-size:13.5pt;">Please confirm.</SPAN></P> <P><SPAN style="font-size:13.5pt;">Thank you again.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:13.5pt;">Best regards,</SPAN></P> <P><SPAN style="font-size:13.5pt;">Imran Sanadi</SPAN></P> <P><SPAN style="font-size:13.5pt;">RUCKUS Lennar Home Community.</SPAN></P> Wed, 29 Jan 2025 13:25:05 GMT Imran_ruckus 2025-01-29T13:25:05Z ICX7150-C12P Won’t Boot – ZQ Calibration Error & Shmoo Failure https://community.ruckuswireless.com/t5/ICX-Switches/ICX7150-C12P-Won-t-Boot-ZQ-Calibration-Error-amp-Shmoo-Failure/m-p/102069#M7162 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="resized_IMG_20250128_180957_387.jpg" style="width: 999px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/14855iB49E5D0A135514AA/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="resized_IMG_20250128_180957_387.jpg" alt="resized_IMG_20250128_180957_387.jpg" /></span></P><P>I have an <STRONG>ICX7150-C12P</STRONG> that isn’t booting properly. When I connect to it via the serial console, I get errors like:</P><UL><LI><STRONG>"ZQ calibration error (P offset) - Manual IO programming required for correct operation"</STRONG></LI><LI><STRONG>"Validate Shmoo parameters stored in flash ..... failed!"</STRONG></LI></UL><P>I’ve already tried a lot of things. I did a factory reset <STRONG>many times</STRONG>, definitely more than the 10–15 times suggested. I also tried pressing <STRONG>'B' during boot</STRONG> to enter the boot prompt, but it didn't work. I can’t type any commands, so I can’t even attempt a firmware recovery.</P><P>I tested different cables too, including an <STRONG>RJ45 to RJ45 cable</STRONG>, and switched between a <STRONG>laptop running Windows</STRONG> and a <STRONG>Linux desktop</STRONG>, but nothing changed. Just to be sure, I also plugged it into <STRONG>different power outlets</STRONG> and tried <STRONG>different power cables</STRONG>, but that didn’t help either.</P><P>I'd like to know if it's fixable.</P><P>-------------------------------------</P><P>Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)<BR /><BR />Booted from partition 1<BR />DRAM: WARNING: ZQ calibration error (P offset) - Manual IO programming required for correct operation<BR />Validate Shmoo parameters stored in flash ..... failed!<BR />R04. Configure reference voltage<BR />R08. ZQ calibration<BR />WARNING: ZQ calibration error (P offset) - Manual IO programming required for correct operation<BR /><BR /><BR />***** Interface.......: 0<BR />**** VDL step size...: 11.061 ps<BR />**** UI size.........: 56.500 steps<BR />**** Shmoo type......: RD_EN<BR />*** UI shift........: Off or N/A<BR />*** Calib mode......: 2D Byte-wise<BR />*** Plot mode.......: 2D Byte-wise<BR />** Byte............: 000<BR />* Center X........: 000<BR />* Center Y........: 000<BR />000000000000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000011111111111111 11111111111111111111111111111111112<BR />000000000011111111112222222222333333333344444444445555555 55666666666677777777778888888888999999999900000000001111 11111222222222233333333334444444442<BR />012345678901234567890123456789012345678901234567890123456 89012345678901234567890123456789012345678901234567890123 56789012345678901234567890123456785<BR />000 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />004 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />008 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />012 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />016 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />020 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />024 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />028 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />032 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />036 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />040 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />044 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />048 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />052 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />056 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />060 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />064 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR /><BR />***** Interface.......: 0<BR />**** VDL step size...: 11.061 ps<BR />**** UI size.........: 56.500 steps<BR />**** Shmoo type......: RD_EN<BR />*** UI shift........: Off or N/A<BR />*** Calib mode......: 2D Byte-wise<BR />*** Plot mode.......: 2D Byte-wise<BR />** Byte............: 001<BR />* Center X........: 000<BR />* Center Y........: 000<BR />000000000000000000000000000000000000000000000000000000000 00000000000000000000000000000000000000000011111111111111 11111111111111111111111111111111112<BR />000000000011111111112222222222333333333344444444445555555 55666666666677777777778888888888999999999900000000001111 11111222222222233333333334444444442<BR />012345678901234567890123456789012345678901234567890123456 89012345678901234567890123456789012345678901234567890123 56789012345678901234567890123456785<BR />000 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />004 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />008 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />012 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />016 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />020 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />024 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />028 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />032 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />036 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />040 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />044 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />048 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />052 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />056 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />060 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR />064 ------------------------------------------------------------------------------------------------------------------------------------------------------<BR /><BR /><BR /><BR /><BR />***** Interface.......: 0<BR />**** VDL step size...: 10.964 ps<BR />**** UI size.........: 57.000 steps<BR />**** Shmoo type......: RD_EXTENDED<BR />*** UI shift........: Off or N/A<BR />*** Calib mode......: 2D Byte-wise<BR />*** Plot mode.......: 2D Byte-wise<BR />** Byte............: 000<BR />* Center X........: 000<BR />* Center Y........: 000<BR />0000000000000000000000000000000000000000000000000000000000 000000000000<BR />0000000000111111111122222222223333333333444444444455555555 566666666667<BR />0123456789012345678901234567890123456789012345678901234567 901234567890<BR />028 -----------------------------------------------------------------------<BR />029 -----------------------------------------------------------------------<BR />030 -----------------------------------------------------------------------<BR />031 -----------------------------------------------------------------------<BR />032 -----------------------------------------------------------------------<BR />033 -----------------------------------------------------------------------<BR />034 -----------------------------------------------------------------------<BR />035 -----------------------------------------------------------------------<BR />036 -----------------------------------------------------------------------<BR />037 -----------------------------------------------------------------------<BR />038 -----------------------------------------------------------------------<BR />039 -----------------------------------------------------------------------<BR />040 -----------------------------------------------------------------------<BR />041 -----------------------------------------------------------------------<BR />042 -----------------------------------------------------------------------<BR />043 -----------------------------------------------------------------------<BR />044 -----------------------------------------------------------------------<BR />045 -----------------------------------------------------------------------<BR />046 -----------------------------------------------------------------------<BR />047 -----------------------------------------------------------------------<BR />048 -----------------------------------------------------------------------<BR />049 -----------------------------------------------------------------------<BR />050 -----------------------------------------------------------------------<BR />051 -----------------------------------------------------------------------<BR />052 -----------------------------------------------------------------------<BR />053 -----------------------------------------------------------------------<BR />054 -----------------------------------------------------------------------<BR />055 -----------------------------------------------------------------------<BR />056 -----------------------------------------------------------------------<BR />057 -----------------------------------------------------------------------<BR />058 -----------------------------------------------------------------------<BR />059 -----------------------------------------------------------------------<BR />060 -----------------------------------------------------------------------<BR /><BR />***** Interface.......: 0<BR />**** VDL step size...: 10.964 ps<BR />**** UI size.........: 57.000 steps<BR />**** Shmoo type......: RD_EXTENDED<BR />*** UI shift........: Off or N/A<BR />*** Calib mode......: 2D Byte-wise<BR />*** Plot mode.......: 2D Byte-wise<BR />** Byte............: 001<BR />* Center X........: 000<BR />* Center Y........: 000<BR />0000000000000000000000000000000000000000000000000000000000 000000000000<BR />0000000000111111111122222222223333333333444444444455555555 566666666667<BR />0123456789012345678901234567890123456789012345678901234567 901234567890<BR />028 -----------------------------------------------------------------------<BR />029 -----------------------------------------------------------------------<BR />030 -----------------------------------------------------------------------<BR />031 -----------------------------------------------------------------------<BR />032 -----------------------------------------------------------------------<BR />033 -----------------------------------------------------------------------<BR />034 -----------------------------------------------------------------------<BR />035 -----------------------------------------------------------------------<BR />036 -----------------------------------------------------------------------<BR />037 -----------------------------------------------------------------------<BR />038 -----------------------------------------------------------------------<BR />039 -----------------------------------------------------------------------<BR />040 -----------------------------------------------------------------------<BR />041 -----------------------------------------------------------------------<BR />042 -----------------------------------------------------------------------<BR />043 -----------------------------------------------------------------------<BR />044 -----------------------------------------------------------------------<BR />045 -----------------------------------------------------------------------<BR />046 -----------------------------------------------------------------------<BR />047 -----------------------------------------------------------------------<BR />048 -----------------------------------------------------------------------<BR />049 -----------------------------------------------------------------------<BR />050 -----------------------------------------------------------------------<BR />051 -----------------------------------------------------------------------<BR />052 -----------------------------------------------------------------------<BR />053 -----------------------------------------------------------------------<BR />054 -----------------------------------------------------------------------<BR />055 -----------------------------------------------------------------------<BR />056 -----------------------------------------------------------------------<BR />057 -----------------------------------------------------------------------<BR />058 -----------------------------------------------------------------------<BR />059 -----------------------------------------------------------------------<BR />060 -----------------------------------------------------------------------<BR /><BR /><BR /><BR /><BR />***** Interface.......: 0<BR />**** VDL step size...: 11.160 ps<BR />**** UI size.........: 56.000 steps<BR />**** Shmoo type......: WR_EXTENDED<BR />*** UI shift........: Off or N/A<BR />*** Calib mode......: 1D Byte-wise<BR />*** Plot mode.......: 1D Bit-wise<BR />000000000000000000000000000000000000000000000000000000000 000000000000<BR />000000000011111111112222222222333333333344444444445555555 556666666666<BR />012345678901234567890123456789012345678901234567890123456 890123456789<BR />000 ----------------------------------------------------------------------<BR />001 ----------------------------------------------------------------------<BR />002 ----------------------------------------------------------------------<BR />003 ----------------------------------------------------------------------<BR />004 ----------------------------------------------------------------------<BR />005 ----------------------------------------------------------------------<BR />006 ----------------------------------------------------------------------<BR />007 ----------------------------------------------------------------------<BR />008 ----------------------------------------------------------------------<BR />009 ----------------------------------------------------------------------<BR />010 ----------------------------------------------------------------------<BR />011 ----------------------------------------------------------------------<BR />012 ----------------------------------------------------------------------<BR />013 ----------------------------------------------------------------------<BR />014 ----------------------------------------------------------------------<BR />015 ----------------------------------------------------------------------<BR /><BR /><BR /><BR />***** Interface.......: 0<BR />**** VDL step size...: 11.160 ps<BR />**** UI size.........: 56.000 steps<BR />**** Shmoo type......: ADDR_EXTENDED<BR />*** UI shift........: Off or N/A<BR />*** Calib mode......: 1D Word-wise<BR />*** Plot mode.......: 1D Word-wise<BR />000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000000001111111111111 11111111111111111111111111<BR />000000000011111111112222222222333333333344444444445555555 5566666666667777777777888888888899999999990000000000111 11111122222222223333333333<BR />012345678901234567890123456789012345678901234567890123456 8901234567890123456789012345678901234567890123456789012 45678901234567890123456789<BR />000 --------------------------------------------------------------------------------------------------------------------------------------------<BR /><BR /><BR /><BR />***** Interface.......: 0<BR />**** Shmoo type......: CTRL_EXTENDED<BR />*** Quick Shmoo.....: On<BR />*** Plot............: Off<BR />*** Copying.........: VDL_STEP<BR />** From............: AD00 - AD09<BR />** To..............: AD10 - WE_N</P> Wed, 29 Jan 2025 12:44:00 GMT https://community.ruckuswireless.com/t5/ICX-Switches/ICX7150-C12P-Won-t-Boot-ZQ-Calibration-Error-amp-Shmoo-Failure/m-p/102069#M7162 LunarEcho72 2025-01-29T12:44:00Z Re: ICX7150-C12P Won’t Boot – ZQ Calibration Error & Shmoo Failure https://community.ruckuswireless.com/t5/ICX-Switches/ICX7150-C12P-Won-t-Boot-ZQ-Calibration-Error-amp-Shmoo-Failure/m-p/102078#M7163 <P><SPAN style="font-size:13.5pt;">Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);">@LunarEcho72</SPAN>&nbsp;</SPAN><BR /><SPAN style="font-size:13.5pt;">Greetings!!!</SPAN></P> <P><SPAN style="font-size:13.5pt;">Thank you for contacting the RUCKUS Community forums.</SPAN></P> <P><SPAN style="font-size:13.5pt;"><STRONG>Could you please let me know if this is a Lennar Home RUCKUS setup?</STRONG></SPAN></P> <P><SPAN style="font-size:13.5pt;">Please confirm.</SPAN></P> <P><SPAN style="font-size:13.5pt;">Thank you again.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:13.5pt;">Best regards,</SPAN></P> <P><SPAN style="font-size:13.5pt;">Imran Sanadi</SPAN></P> <P><SPAN style="font-size:13.5pt;">RUCKUS Lennar Home Community.</SPAN></P> Wed, 29 Jan 2025 13:25:05 GMT https://community.ruckuswireless.com/t5/ICX-Switches/ICX7150-C12P-Won-t-Boot-ZQ-Calibration-Error-amp-Shmoo-Failure/m-p/102078#M7163 Imran_ruckus 2025-01-29T13:25:05Z Re: ICX7150-C12P Won’t Boot – ZQ Calibration Error & Shmoo Failure https://community.ruckuswireless.com/t5/ICX-Switches/ICX7150-C12P-Won-t-Boot-ZQ-Calibration-Error-amp-Shmoo-Failure/m-p/102084#M7164 <P>I am sorry. This switch isn’t from a Lennar Home setup—I must have misunderstood. Since most of the info I found about the ICX7150-C12P pointed me here, I thought this was the right place to ask.</P><P>If this isn’t the right section, could you let me know where I should post instead? I’d appreciate any help with finding the right support channel. Thanks!</P> Wed, 29 Jan 2025 20:08:25 GMT https://community.ruckuswireless.com/t5/ICX-Switches/ICX7150-C12P-Won-t-Boot-ZQ-Calibration-Error-amp-Shmoo-Failure/m-p/102084#M7164 LunarEcho72 2025-01-29T20:08:25Z Re: ICX7150-C12P Won’t Boot – ZQ Calibration Error & Shmoo Failure https://community.ruckuswireless.com/t5/ICX-Switches/ICX7150-C12P-Won-t-Boot-ZQ-Calibration-Error-amp-Shmoo-Failure/m-p/102085#M7165 <P><SPAN style="font-size:18px;">Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);">@LunarEcho72</SPAN>&nbsp;</SPAN></P> <P><SPAN style="font-size:18px;">I hope this message finds you well.</SPAN></P> <P><SPAN style="font-size:18px;">Thank you for your response and the update.</SPAN></P> <P><SPAN style="font-size:18px;">I have transferred your case to the ICX queue, where one of our engineers will be in touch with you shortly to assist further.</SPAN></P> <P><SPAN style="font-size:18px;">In the meantime, you may also submit a support ticket through the following link for additional assistance:</SPAN></P> <P><A href="https://support.ruckuswireless.com/contact-us" target="_blank"><SPAN style="font-size:18px;">https://support.ruckuswireless.com/contact-us</SPAN></A></P> <P><SPAN style="font-size:18px;">Thank you again for your patience and understanding.</SPAN></P> <P>&nbsp;</P> <P><SPAN style="font-size:18px;">Best regards,</SPAN><BR /><SPAN style="font-size:18px;">Imran Sanadi</SPAN><BR /><SPAN style="font-size:18px;">RUCKUS Lennar Home Community</SPAN></P> Wed, 29 Jan 2025 20:15:50 GMT https://community.ruckuswireless.com/t5/ICX-Switches/ICX7150-C12P-Won-t-Boot-ZQ-Calibration-Error-amp-Shmoo-Failure/m-p/102085#M7165 Imran_ruckus 2025-01-29T20:15:50Z Re: ICX7150-C12P Won’t Boot – ZQ Calibration Error & Shmoo Failure https://community.ruckuswireless.com/t5/ICX-Switches/ICX7150-C12P-Won-t-Boot-ZQ-Calibration-Error-amp-Shmoo-Failure/m-p/102086#M7166 <P>Hi!</P> <P>Thank you for your post, based on the info shared it seems this unit is experiencing a boot failure, however, if we cannot enter any commands and non of the steps you have tried worked, then I think is time to consider an RMA.</P> <P>Please contact our support team here: <A href="https://support.ruckuswireless.com/contact-us" target="_blank">https://support.ruckuswireless.com/contact-us</A></P> Wed, 29 Jan 2025 20:24:00 GMT https://community.ruckuswireless.com/t5/ICX-Switches/ICX7150-C12P-Won-t-Boot-ZQ-Calibration-Error-amp-Shmoo-Failure/m-p/102086#M7166 MariaC862 2025-01-29T20:24:00Z