topic Re: Failed Software Upgrade SPS08030h to SPR08095g in ICX Switches

Failed Software Upgrade SPS08030h to SPR08095g

kvon12 — Wed, 25 Sep 2024 17:42:45 GMT

Hello, I tried to update the software on a ICX 7250-48 from sps08030h to spr08095g. The upgrade failed and now I'm getting the messages below. What can i do to recover the switch with a working image? Thanks

NAND read: device 0 offset 0x4000000, size 0x2000000
................................................................ 33554432 bytes read: OK
Wrong Image Format for bootm command
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
................................ 33554432 bytes read: OK
Wrong Image Format for bootm command
ERROR: can't get kernel image!

ICX7250-Boot> show_image
===========================
Primary :
NAND read: device 0 offset 0x0, size 0x200
512 bytes read: OK
SPR08095g(60787539)
Secondary:
NAND read: device 0 offset 0x4000000, size 0x200
512 bytes read: OK
SPR08095g(60787539)
===========================

ICX7250-Boot> printenv
baudrate=9600
ipaddr=10.14.234.96
serverip=10.14.202.36
netmask=255.255.255.0
gatewayip=10.14.234.1
uboot=spz10106.bin
image_name=SPS08030h.bin
ver=10.1.06T215 (Dec 14 2015 - 13:11:19)

Re: Failed Software Upgrade SPS08030h to SPR08095g

BenBeck — Wed, 25 Sep 2024 17:46:43 GMT

You need to go through 8080f if you are upgrading from that old of code. Try recovering to 8080f and then upgrading to 8080f and then to 8095:

setenv ipaddr <device IP address> - set ip address
setenv netmask <255.255.255.0> - set subnet mask
setenv serverip <xxx.xxx.xxx.xxx> - set tftp server address
setenv gatewayip <xxx.xxx.xxx.xxx> - set gateway address
printenv
- Try to ping your TFTP server. If you cannot ping, check your connections. Once ping is successful, enter these commands:
setenv uboot spz10106.bin (change boot code image as needed)
setenv image_name sps08080f.bin (change OS image as needed)
saveenv
tftpboot

*load 8080f to flash via normal method and reboot

*then load 8095 via normal method and reboot one final time

Re: Failed Software Upgrade SPS08030h to SPR08095g

kvon12 — Thu, 26 Sep 2024 13:08:39 GMT

Thank you. I will hopefully have time to try this later today.

Re: Failed Software Upgrade SPS08030h to SPR08095g

kvon12 — Thu, 05 Dec 2024 16:06:12 GMT

The recommended upgrade path worked but it appears i lost my port license when i tried to go directly from SPS08030h to SPR08095g. Is there any way to recover this?

Re: Failed Software Upgrade SPS08030h to SPR08095g

BenBeck — Thu, 05 Dec 2024 16:11:22 GMT

I don't have one handy at the moment, but I believe you can just do it on the cli with something like "license install perpetual 1 <option>". Keep in mind to only enable what you actually purchased or you would be breaking our TOS.

Re: Failed Software Upgrade SPS08030h to SPR08095g

kvon12 — Thu, 05 Dec 2024 16:22:25 GMT

spoke to soon. I was able to figure out how to resolve this.