topic Re: Delete User without Password in ICX Switches

Delete User without Password

kvon12 — Tue, 05 Nov 2024 14:43:38 GMT

Good morning,

On a ICX 7750 stack running Version:08.0.95gT241 we have a user that we dont know the password for. Is there a way for me to delete this user without that users password? This user is from a previous network admin and we need it gone for security purposes.

Thanks

Re: Delete User without Password

MariaC862 — Tue, 05 Nov 2024 21:20:43 GMT

Hi!

Thank you for posting your question. Here we can have 2 scenarios.

1. The log in credentials are not working and we need to reset them, try these steps:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-A07B7E0D-9FAD-49BC-95EA-79064FD97695.html

2. If you do have access to the switch CLI and only need to delete the user and its password, check this guide:

https://docs.commscope.com/bundle/fastiron-08095-commandref/page/GUID-56993390-C837-456A-955B-ECB1A4E50FE8.html

Steps:

*Check which user needs to be deleted using this command # show run | inc user

*From global configuration level, enter this command to delete #no username {here enter the name of the user we want to delete}

*Finally, save changes with #write memory

I hope that works!

Re: Delete User without Password

kvon12 — Wed, 06 Nov 2024 14:15:01 GMT

Good morning and thank you for the response. The problem I have is that when trying the "no username" command it asks me for the current password in order to delete that user. I do not have that users current password so it will not delete. I don't know if it matters but the user I'm trying to delete is a super user. Is there any way for me to remove this user without their password. The only thing i could think of was factory resetting the device but i didnt want to do that unless there was no other options.

Re: Delete User without Password

guerero_n — Fri, 08 Nov 2024 01:01:06 GMT

Hi kvon12

You can copy the hashed password from the running configuration and it should accept it.

Re: Delete User without Password

kvon12 — Tue, 12 Nov 2024 15:42:58 GMT

Good morning,

I do not see a hashed password, only the text below.

username super password .....

thanks

Re: Delete User without Password

kvon12 — Tue, 12 Nov 2024 16:13:24 GMT

Sorry i found the hashed password but its not accepting it. I have tried the whole thing, excluding the enable, excluding the $1$ as well as excluding $1$EpZYaPLe$ Is there a certain portion of that hashed string that it needs? I have pasted below what i see.

$1$EpZYaPLe$j5KDCAhzIwkoCdkJjj3eo1qenabled

Re: Delete User without Password

guerero_n — Thu, 14 Nov 2024 17:39:11 GMT

Hi kvon12

On software versions 09010 or older, where the password is shown as a sequence of dots in the configuration instead of a hashed sequence, you should be able to remove the user with the no username <user> command (with no password) as long as there is at least one more user configured.

but if the user you are trying to remove is the only one in configuration, you may not be able to remove it, newer ICX software versions enforce the configuration of at least one user and password.

Re: Delete User without Password

kvon12 — Mon, 18 Nov 2024 15:23:42 GMT

Good Morning,

The sequence of dots shows in the running config but i do see the hash when i do a show users. I tried to delete without the password but i get "Error: current password doesn't match. Access denied" I have tried the password of the user i am logged in as as well as any combination of the hash i can think of. Anything else i can try before a factory reset?

Thanks