topic Re: Icx7150 flashes when plugged in and doesn't not power up. in ICX Switches

Icx7150 flashes when plugged in and doesn't not power up.

Jnava808 — Sat, 01 Jun 2024 17:01:06 GMT

Switch only flashes orange when plugged in and does not power up. I’ve attempted reset over 15 times and still fails to power up. Video available upon request

Re: Icx7150 flashes when plugged in and doesn't not power up.

Imran_ruckus — Mon, 03 Jun 2024 13:25:14 GMT

Hi @Jnava808

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up and you tried to reset it multiple times.

Please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO: (Refer to the EXAMPLE VIDEOS from the guide)

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx7150 flashes when plugged in and doesn't not power up.

Jnava808 — Mon, 03 Jun 2024 14:10:13 GMT

Thank you for the reply, images and video have been uploaded.

Re: Icx7150 flashes when plugged in and doesn't not power up.

Imran_ruckus — Mon, 03 Jun 2024 14:50:29 GMT

Hi @Jnava808

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx7150 flashes when plugged in and doesn't not power up.

Shoats — Mon, 03 Jun 2024 19:20:37 GMT

My ruckus is doing the same I don’t think mine is in warranty. Will they still replace it and I don’t see the link that you put in the description

Re: Icx7150 flashes when plugged in and doesn't not power up.

Imran_ruckus — Mon, 03 Jun 2024 19:41:37 GMT

Hi @Shoats

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I trust this message finds you well.

Kindly direct your attention to the other communication thread you initiated. I will provide further assistance within that existing discussion. You can access the thread via the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-ICX7150-C12P-2X1G-not-Powering-up-Cables-burnt-inside/m-p/80711#M18792

Thank you once again for your cooperation and understanding.

Best Regards,

Imran Sanadi
RUCKUS Lennar Home Community