topic Re: My ICX 7150-С12Р IS TOTALLY DEAD in ICX Switches

My ICX 7150-С12Р IS TOTALLY DEAD

rsaini42 — Sun, 14 Apr 2024 04:21:55 GMT

My switch is totally dead. I have replaced the power cord and still not working. Since every thing is hooked up to the switch nothing is working.

Re: My ICX 7150-С12Р IS TOTALLY DEAD

Mayank — Sun, 14 Apr 2024 09:54:16 GMT

Hi rsaini4,

Thank you for posting you query !!!

I understand that your switch ICX 7150-С12Р is totally dead and you have already replaced the power cord but the issue remains the same.

I have a question for you here :

>Did you try with different power source. If not could you please try once.

>Did you tried to factory reset the device, If not could please try once as show in the below link.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

>Are you a Lennar Homes customer ?

>Could you help us with picture of the switch from front panel when powered on ?

Moving Forward If this issue is not resolved even after changing the power source then next step will be RMA, Please log a ticket with the below link so that we will help you to process RMA

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

Re: My ICX 7150-С12Р IS TOTALLY DEAD

rsaini42 — Sun, 14 Apr 2024 10:50:32 GMT

Hi Mayank

-yes I have tried multiple different power sources and still does not work.

- I cannot do a factory reset because the machine is totally dead and won’t allow anything to happen.

-yes I am a Lennar home owner.

Re: My ICX 7150-С12Р IS TOTALLY DEAD

Mayank — Sun, 14 Apr 2024 13:02:36 GMT

Hi rsaini42,

Thank you for the update.

So the next plan of action is RMA as you have already tried different power sources and the unit is completely dead.

As you are from Lennar Homes and for Lennar accounts we have a separate page where you can always feel free to reach us and post your queries. Hence I am requesting you to post your query in the below link, Someone from the Lennar team will reach out and assist you further.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addresses your query.

Thanks