topic Re: POE Fatal Error in ICX Switches

POE Fatal Error

Andy702 — Sat, 17 Feb 2024 16:27:35 GMT

When I connect through the console after the switch boots all that shows is this POE Fatal error over and over. (see screenshot)

I cannot enter any commands as this error takes over the console connection.

How do I get past this? Anyone seen this before?

Re: POE Fatal Error

BenBeck — Sat, 17 Feb 2024 16:34:37 GMT

Hey Andy,

Please try upgrading the unit. I would recommend 8095m. If you are on very old code, you can use 8080f as an intermediate jump code. If you still have the error after upgrading, you would need to RMA the unit.

Re: POE Fatal Error

Andy702 — Sat, 17 Feb 2024 17:10:35 GMT

I have read the upgrade process but it requires using commands to mount the USB drive. BUT I cannot input commands because this error keeps going!

This is the upgrade via usb I was trying to do RUCKUS Forums - How to Upgrade a Switch ICX-7150-C12P using a USB ... - CommScope RUCKUS Community Forums (ruckuswireless.com)

By the way the switch is working for passing traffic for connected clients, I just can't do any management because of this error.

Re: POE Fatal Error

BenBeck — Sat, 17 Feb 2024 22:58:19 GMT

Can you telnet or ssh instead?

Re: POE Fatal Error

Andy702 — Sat, 17 Feb 2024 23:04:42 GMT

I will try that thanks

Re: POE Fatal Error

Mayank — Sun, 18 Feb 2024 08:38:24 GMT

Hi Andy,

Thank you for reaching us.

Adding to the post could you please confirm us if you are from Lennar Homes.

As suggested by Ben please try upgrade via telnet or ssh and let us know how it goes.

Thanks

Re: POE Fatal Error

Andy702 — Mon, 26 Feb 2024 17:02:16 GMT

No, <removed by mod>! Thankfully I am replacing all with Fortinet. I have never used Rukus or have had to administer Rukus products before, always Cisco or HP. I am sure they are great for you guys, but I would not use them going forward. And it wasn't just this it was other seemingly simple issues with their hardware. Thanks for the help, I have about 40 of these that will go to the e-cycle company! 😁

Re: POE Fatal Error

Andy702 — Mon, 26 Feb 2024 16:58:09 GMT

No I am not with Lennar homes, the property I work at seems to have about 50 of these in place and 2 out of 3 have this error where you CANNOT run a command. They are all being replaced by Fortinet switches thankfully and these will be thrown out!

Re: POE Fatal Error

BenBeck — Mon, 26 Feb 2024 17:00:19 GMT

Hey @Andy702

I certainly understand the frustration here. The forum is really just an informal option to get help. It is not the ideal way to troubleshoot. The best bet is to open an actual support case (see my signature) so we can help you beyond what is happening in this thread.

Re: POE Fatal Error

Andy702 — Mon, 26 Feb 2024 17:03:52 GMT

We do not have any paid support/maintenance for these devices and I certainly would not pay for any at this point.