topic Re: 7150-C12P resets when status button is pressed in ICX Switches

7150-C12P resets when status button is pressed

JMoore — Thu, 11 Jan 2024 22:18:29 GMT

I have a 7150 that lost its config likely due to being reset. While I was replacing the config I pressed the status button and the switch started a factory reset. I have been unable to find how to change the function of the button to prevent this from happening again.

Re: 7150-C12P resets when status button is pressed

happytohelp — Thu, 11 Jan 2024 23:25:35 GMT

Hi JMoore,

Which version are you running ?
Could you share output of "dm hwinfo" ?

Re: 7150-C12P resets when status button is pressed

Chandini — Fri, 12 Jan 2024 09:57:12 GMT

Hi JMoore,

Thank you for reaching us

Adding to the post. Below is the link which will help you gain console access to the switch and collect the requested logs like checking version using "show version" and "dm hwinfo"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Could you also help us with below details

Could you please let us know if you are from Lennar Homes ?
Also please help us with picture of front panel of the switch when powered on ?

Thanks

Re: 7150-C12P resets when status button is pressed

JMoore — Mon, 15 Jan 2024 20:23:12 GMT

ICX7150-C12 Switch#show ver

Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Aug 8 2023 at 22:55:03 labeled as SPS08095m
(31457280 bytes) from Primary SPS08095m.bin (UFI)
SW: Version 08.0.95mT211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:FEK3212P14N
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 6 minute(s) 54 second(s)
The system started at 22:55:02 GMT+00 Tue Aug 08 2023

The system : started=cold start

ICX7150-C12 Switch#dm hwinfo

HW Ver: 3.0 [Production-1], Main board CPLD Rev: 0.4.7
NAND Type: Micron NAND 2GiB (x 1)
Rear module card CPLD Rev: 0
Booted from: 0
Primary Uboot Failure Record: 0
Secondary Uboot Failure Record: 0
PoE hardware info:
+++++++++++++++++
Unit 1:PoE MCU: PD69200, PSE: PD69208

Which version are you running? I have tested SPR08095f, SPS08095f, SPS08095m it has been a problem on all these versions
Could you please let us know if you are from Lennar Homes? No I am not
Also please help us with picture of front panel of the switch when powered on?

Re: 7150-C12P resets when status button is pressed

happytohelp — Mon, 15 Jan 2024 20:51:28 GMT

Hi JMoore,

Thanks for the outputs.

Easiest way to resolve this issue would be to downgrade the switch to 8095 (flat) image and then upgrade to your intended version like 8095m.

Re: 7150-C12P resets when status button is pressed

JMoore — Tue, 16 Jan 2024 21:16:47 GMT

Downgrading was able to solve my problem thanks for your help.

Re: 7150-C12P resets when status button is pressed

happytohelp — Thu, 18 Jan 2024 23:17:25 GMT

Happy to help, JMoore.

Did I answer your query? If yes, hit the Kudos button and also accept the answer as Accepted solution.

Re: 7150-C12P resets when status button is pressed

Damian11 — Fri, 02 Feb 2024 22:58:56 GMT

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Re: 7150-C12P resets when status button is pressed

Damian11 — Fri, 02 Feb 2024 23:03:35 GMT

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Re: 7150-C12P resets when status button is pressed

Imran_ruckus — Mon, 05 Feb 2024 14:16:50 GMT

admin test

Re: 7150-C12P resets when status button is pressed

jason_snyder_d6 — Thu, 27 Feb 2025 14:22:03 GMT

Why do you have to do this in order for this to stop the "Status" button from clearing out the config? This is all very odd, as this has happened to me couples times by accidentally pushing the status button. Why does it do this and is there a fix for it?

Re: 7150-C12P resets when status button is pressed

jason_snyder_d6 — Thu, 27 Feb 2025 14:23:30 GMT

Also what would be the solution if you are trying to upgrade to the latest firmware to put it on Ruckus one?