topic Re: Ruckus Switch CLI Error in ICX Switches

Ruckus Switch CLI Error

kristphr — Tue, 18 Apr 2023 01:02:22 GMT

Hello,

I'm trying to gain access to my ruckus switch via CLI, and I'm getting the following error:

CLI_SHELL_FAILED: SCP_HDLR-TASK ITC_INIT, ITC_ERR[27]

I'm currently on build: 09.0.10eT211. Switch: 7150 24P.

Anyone else experiencing this?

Re: Ruckus Switch CLI Error

Zairah — Tue, 18 Apr 2023 05:39:09 GMT

Hello @kristphr

Could you please confirm when you upgraded the switch and did the issue occurred after upgrading ?

Is it connected with cloud or SZ?

- Try to run the following commands, to see if they could help improve the console/SSH/Telnet access performance:

device# configure terminal
device(config)# ip ssh scp disable
device(config)# ip ssh scp enable
device(config)# console timeout 10

>>If the above commands will not help try to downgrade the firmware to recommended version 8095g

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
now meets next

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Re: Ruckus Switch CLI Error

kristphr — Wed, 19 Apr 2023 01:39:17 GMT

Hello,

So my session is immediately d/c when I enter in my password. So I'm unable to even do a config. I installed the (09.0.10eT211) firmware this past Saturday. It was managed by Unleashed. Also, this occurre d almost 10hrs after I flashed the new FW. I haven't tried factory resetting the device just yet - but wanted to confirm if this is a known issue.

thanks.

Re: Ruckus Switch CLI Error

vesalius — Wed, 19 Apr 2023 05:06:59 GMT

Has happened to me at least twice, using 09.0.10e and 09.0.10d on a 7150-48zp, as well. Just reloading worked one of the times. First time it happened on 09.0.10d was when I upgraded to 09.0.10e via USB.

Re: Ruckus Switch CLI Error

Zairah — Mon, 24 Apr 2023 05:31:01 GMT

Hello @kristphr

Got it. It's hard to say what is happening there. Please open a case using support.ruckuswireless.com/contact-us and an engineer can help deep-dive into this for you.

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
now meets next

Re: Ruckus Switch CLI Error

hmarrero — Sun, 14 May 2023 17:38:17 GMT

Happening the same issue here. When I enter the credentials, the connection gets closed with the message below:

CLI_SHELL_FAILED: SCP_HDLR-TASK ITC_INIT, ITC_ERR[27]

Re: Ruckus Switch CLI Error

TimB11 — Mon, 05 Jun 2023 18:52:00 GMT

Same error on the ICX 8200 with 10 and 10a firmware

Re: Ruckus Switch CLI Error

Bamibal — Tue, 12 Dec 2023 17:30:41 GMT

I also had the same error on ICX 8200 with 10 firmware, however web management was still functioning. I've had a ticket open with Ruckus support, they were very responsive however required console access to investigate this further. Switch is on a remote site, console access not possible, reboot via web management solved it for me. Enabled telnet server now, restricted of course, in case this problem occurs again.

Re: Ruckus Switch CLI Error

Bamibal — Wed, 13 Dec 2023 12:42:19 GMT

Update received from Ruckus support, this will be fixed in version 10.0.10c which should be released on 19th Jan 2024.

Re: Ruckus Switch CLI Error

tvdvaerd — Tue, 09 Jan 2024 15:27:09 GMT

same error here, but with telnet same issue however