topic Re: Ruckus icx 7150 -c12p Not working after power cut in ICX Switches

Ruckus icx 7150 -c12p Not working after power cut

rjeevan — Fri, 09 Jun 2023 01:25:34 GMT

TThere was a power cut and Ruckus stopped working.

Re: Ruckus icx 7150 -c12p Not working after power cut

Nidhi — Fri, 09 Jun 2023 02:44:16 GMT

Hello Rjeevan,

Greetings!

As per the images, seems like SYS light is amber that means that the switch is stuck in boot mode. You need to access the switch via console and try to boot the primary or secondary partition like this: boot_primary or boot_secondary.

I have attached a link below of a article which helps to understand on how to console to switch. I hope below article helps.
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

If the above boot_primary or boot_secondary does not help than you can recover the software using below method:

https://docs.commscope.com/en-US/bundle/fastiron-08095-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD2-B9B55E71ADE8.html

Video Link to recover software:

https://www.google.com/search?q=Recovering+Software+icx+switch&rlz=1C1GCEA_enIN1023IN1023&oq=Recovering+Software+icx+switch&aqs=chrome..69i57j33i160.2716j0j7&sourceid=chrome&ie=UTF-8#fpstate=ive&vld=cid:2e3a22dd,vid:Ql22blH_CGo

You can use below link to log a ticket:
https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Regards,

Nidhi

Re: Ruckus icx 7150 -c12p Not working after power cut

rjeevan — Sat, 10 Jun 2023 23:38:35 GMT

Thanks for your prompt help, Nidhi!

Re: Ruckus icx 7150 -c12p Not working after power cut

Ch823 — Tue, 03 Oct 2023 02:59:57 GMT

Hello,

I had this problem and reading through this forum it said try and factory reset. I tried that and then all the lights flash amber and don’t stop. I have tried following the software recovery steps but don’t understand them. Is there any other way to get help?
Thanks.

Re: Ruckus icx 7150 -c12p Not working after power cut

Mayank — Tue, 03 Oct 2023 10:14:33 GMT

Hi Ch823 ,

Thank you for posting you query !!!

I understand that your unit is also stuck in boot mode . But as you have already tired factory reset and also software recovery but it didn't resolve the issue .

Here Software recovery is the last troubleshooting step we perform if that doesn't resolve the issue we proceed for RMA.

Please log a ticket with the below link so that we will help you to process RMA .

https://support.ruckuswireless.com/contact-us

Could you please let me know if you are from Lennar Homes ?

I hope this information helps you

Please feel free to leave us a message if any concern