topic Icx 7150 C12p not power up no lights in ICX Switches

Icx 7150 C12p not power up no lights

Jesusmta — Thu, 28 Sep 2023 15:51:42 GMT

Hi,

my switch stop working, try everything from power outlets and resets and nothing work.

Re: Icx 7150 C12p not power up no lights

Mayank — Thu, 28 Sep 2023 16:34:53 GMT

Hi Jesusmta ,

Thank you for posting you query !!!

I understand that switch has stop working, and you have tried everything from changing power outlets and resets and nothing work.

I have a question for you here :

Have you tried to use another power cable?

If not can you give it a shot .

Please let us know how it goes.

Moving Forward If this issue is not resolved , Please log a ticket with the below link so that we will help you to process RMA

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Re: Icx 7150 C12p not power up no lights

Chandini — Fri, 29 Sep 2023 08:52:13 GMT

Hi Team

Thank you for reaching us.

I see that you have posted twice.

Could you please let me know if you are from Lennar Homes ?
Could you please help us with picture of the switch front panel when the switch is powered on ?

Thanks

Re: Icx 7150 C12p not power up no lights

Jesusmta — Wed, 04 Oct 2023 21:42:12 GMT

I tried 3 power cords, this picture is with the power cord connected to the power outlet that works.

Re: Icx 7150 C12p not power up no lights

Mayank — Thu, 05 Oct 2023 06:50:38 GMT

Hi Jesusmta ,

Thank you for the update.

I comprehend that even after changing the power cable and power outlet 7150 is not powering on . So the next plan of action will be RMA of the device .

Please log a ticket with the below link so that we will help you to process RMA

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note :Could you please let us know if you are from Lennar Homes. This is why we are asking because For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries.

Thanks