topic Re: ICX switch 7150 won't power POE in ICX Switches

ICX switch 7150 won't power POE

Patty — Fri, 08 Sep 2023 04:26:48 GMT

After losing power, my ceiling WAPs stopped receiving power from the POE cable.

The internet is still feeding to the WAP units. I tested this by plugging the POE cable directly into my computer and the Internet works great. I have also tested the WAPs by plugging them in directly to a power source and they come back online and work great.

How do I get my switch unit to start pushing power to the WAP units again via the POE cable?

I have read through multiple troubleshooting posts nothing works

Re: ICX switch 7150 won't power POE

Chandini — Fri, 08 Sep 2023 11:33:21 GMT

Hi Patty

Thank you for reaching us.

Could you please share picture from front panel of the switch ?
Could you please let me know if you are from Lennar Homes ?

Check if you have access to switch using console . Below is the link that will help you to access switch using console

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you are able login to the switch using CLI. Please execute the below command

Show inline power

The above command will help you understand if the power is delivered to the device connected on the port if not it will show the sate / error

Below are few reference links:

YouTube Video:

https://www.youtube.com/watch?v=nbrY3g3BwZc

I hope this helps

Thanks

Re: ICX switch 7150 won't power POE

Patty — Sat, 09 Sep 2023 00:26:37 GMT

AP's have internet but no power

Re: ICX switch 7150 won't power POE

Patty — Sat, 09 Sep 2023 00:27:41 GMT

black connection which is the only green light in 12 ports is internet coming from our internet modem/router

Re: ICX switch 7150 won't power POE

Patty — Sat, 09 Sep 2023 00:28:23 GMT

if we connect AP's directly to power source they light up

Re: ICX switch 7150 won't power POE

Patty — Sat, 09 Sep 2023 00:46:51 GMT

And yes, I have a Lennar home. It seems that customer service via community is non-existent just an avenue to be heard with no resolution. Customer service via this Ruckus Lennar Support leads to a dead end. Same ongoing issues reported and go unresolved. Most of us do not have IT experience and we are expected to act as such. Shame on you guys for not providing adequate customer service. I have a bad Switch. I truly hope you guys make this right.

Re: ICX switch 7150 won't power POE

Chandini — Mon, 11 Sep 2023 09:26:49 GMT

Hi Patty

Thank you for reaching us.

For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries. I did run through Lennar posts and could find that you have also posted on the Lennar portal page with the same query.

Link of the post in Lennar Homes page in portal:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/SWITCH-7150-does-not-power/td-p/67603

Please note each post on a Lennar support page is a case for the Lennar Support team when posted. They will look into the issue you are facing and will help you with resolving the issue you are facing.

Please post and communicate only on the above link which is in Lennar community page to help you with your issue. I see that Jayavidhya is already working with you on the above link to help you resolve your issue.

Thanks