https://community.ruckuswireless.com/t5/ICX-Switches/Router-not-working-due-to-power-outage/m-p/67702#M4739 <P>I have no internet this sucks. &nbsp;How do I get help.&nbsp;</P> Mon, 11 Sep 2023 02:16:56 GMT Jon 2023-09-11T02:16:56Z https://community.ruckuswireless.com/t5/ICX-Switches/Router-not-working-due-to-power-outage/m-p/67702#M4739 <P>I have no internet this sucks. &nbsp;How do I get help.&nbsp;</P> Mon, 11 Sep 2023 02:16:56 GMT https://community.ruckuswireless.com/t5/ICX-Switches/Router-not-working-due-to-power-outage/m-p/67702#M4739 Jon 2023-09-11T02:16:56Z https://community.ruckuswireless.com/t5/ICX-Switches/Router-not-working-due-to-power-outage/m-p/67709#M4740 <P>Hello Jon,</P><P>Greetings from Ruckus!</P><P>We understand since power outage you do not have internet access. Could you please help us below:<BR />1)Switch model and firmware ?<BR />2)Is there any amber light indication on switch? You can share the picture of front panel and share it with us?<BR />3)Are you able to take console access to the switch:<BR />How to console to the switch:</P><P><A href="https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71" target="_blank">https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71</A>...</P><P>Incase the switch is completely down, with no access through console as well. You can use below link to log a ticket:<BR /><A href="https://support.ruckuswireless.com/contact-us" target="_blank">https://support.ruckuswireless.com/contact-us</A></P><P>Thanks,</P><P>Nidhi</P> Mon, 11 Sep 2023 05:25:19 GMT https://community.ruckuswireless.com/t5/ICX-Switches/Router-not-working-due-to-power-outage/m-p/67709#M4740 Nidhi 2023-09-11T05:25:19Z