topic Ruckus ICX 7150 wifi network and ethernet connection cycles on and off at irregular intervals in ICX Switches

Ruckus ICX 7150 wifi network and ethernet connection cycles on and off at irregular intervals

Reese — Thu, 20 Jul 2023 19:15:53 GMT

I first noticed on Wednesday July 19, 2023 that my internet via wi-fi and ethernet connection would cycle off then back on again. I work from home so it was pretty obvious when this would happen.

This would happen sometimes a couple times in an hour and sometimes it would be over two (2) hours between cycles.

After updating the firmware on the Century Link modem, I realized it was the Ruckus that was intermittently causing the internet outage.

I have unplugged both the modem and Ruckus several times on July 19 and today (July 20) and the internet outage continues at seemingly random time.

I found the IP address to my Ruckus and have logged into the Unleashed app using that IP address as the destination. What can I do next to fix this?

I have been following along on the thread "Ruckus Switch keep rebooting causing wifi disapper" created by user "saurabhk01". We seem to have the same issue.

Re: Ruckus ICX 7150 wifi network and ethernet connection cycles on and off at irregular intervals

Coplanddg1 — Fri, 21 Jul 2023 00:57:33 GMT

I have the same issue. It started yesterday, July 19th. I have not tried to update any software. I have not done anything to my Ruckus since installed 3 years ago.

Re: Ruckus ICX 7150 wifi network and ethernet connection cycles on and off at irregular intervals

Reese — Mon, 24 Jul 2023 12:04:28 GMT

I did not experience anymore internet cycling on July 21 even though all I had done nothing more. But, just to be safe, I did use the IP address for the Ruckus ICX 7150 to login to Unleashed and update the firmware. I have still not had any internet cycling since July 20.