topic RUCKUS ICX7150 C12P malfunction in ICX Switches

RUCKUS ICX7150 C12P malfunction

Mars55 — Wed, 10 May 2023 23:13:12 GMT

Ruckus switch has no lights on ports but yellow lights on ruckus switch (to the left of ports) continually flash. R510 access points upstairs & downstairs initially light up and then goes out and do not power back on. No other devices plugged into ruckus work.

Re: RUCKUS ICX7150 C12P malfunction

Chandini — Thu, 11 May 2023 09:13:29 GMT

Thank you for reaching us.

1) Could you please let me know if you are from Lennar homes ?

2) Could you please upload the pic of the front panel of the switch ?

3) If AP's are connected to the switch , Please help us with picture of the front panel of AP device as well to note on LED indication.

4) Please check the below link and try taking a console access to the switch. Try to do a software recovery . In case you are encountering a issue during the upgrade procedure or during console access to the switch. Please upload the picture to this post.

Console access to switch link :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Software recovery procedure :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

I hope the above details help you

Thanks

Re: RUCKUS ICX7150 C12P malfunction

Mars55 — Sat, 13 May 2023 15:45:25 GMT

Yes, Lennar homes
Pics uploaded to email response
Switch power does not stay on to console access. Downloaded putty software & driver. Open putty session but No connection to switch as it does not power on.
No solution to issue.

Re: RUCKUS ICX7150 C12P malfunction

Chandini — Mon, 15 May 2023 08:44:45 GMT

Hi Mars55

Ack and Noted. Thanks for reverting back to us.

Could you please let us know how long the switch is able to stay powered on ?

Could you please upload the pictures here to this portal using below option.

Thanks

Re: RUCKUS ICX7150 C12P malfunction

Mars55 — Tue, 16 May 2023 15:37:25 GMT

Switch no longer powers on.

Re: RUCKUS ICX7150 C12P malfunction

Mars55 — Tue, 23 May 2023 09:09:33 GMT

I’ve snswered questions and uploaded pictures. I’m still waiting for the solution to my RUCKUS that is not working.
Thanks.