topic Re: ICX 7450 - Unable to save configuration. Flast to Flash Error in ICX Switches

ICX 7450 - Unable to save configuration. Flast to Flash Error

ronald_gonzalez — Fri, 07 Feb 2020 14:58:15 GMT

Recently I'm having problems saving changes to an ICX 7450-24 stand alone switch (firmware 08.0.90T213):
-----------------------------------------------------------------------------------------
#write memory

There is no startup config file, unable to save legacy config
flash_fcreat: Failed to create file startup-config.txt
Error - failed to create startup-config.

Flash to Flash Error.
-----------------------------------------------------------------------------------------

Trying to display the startup-config fails 'cause is empty.

#show configuration
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also
-----------------------------------------------------------------------------------------

#show flash
Stack unit 1:
Compressed Pri Code size = 32454872, Version:08.0.90T213
Compressed Sec Code size = 32454872, Version:08.0.90T213
Compressed Boot-Monitor Image size = 786944, Version:10.1.15T215
Code Flash Free Space = 1779937280

#show files
Type       Size   Name
----------------------
F        32454872 primary
F        32454872 secondary

       64909744 bytes 2 File(s) in FI root

     1779937280 bytes free in FI root
     1777840128 bytes free in /

Any idea?

Re: ICX 7450 - Unable to save configuration. Flast to Flash Error

david_chavarria — Fri, 07 Feb 2020 15:13:18 GMT

Is possible that the flash memory is corrupted or damaged.

I would save the configuration in a text file and contact TAC in order to see if the flash memory is damaged and get it replaced if needed.

Regards.

Re: ICX 7450 - Unable to save configuration. Flast to Flash Error

lou_kalis — Tue, 08 Sep 2020 17:53:10 GMT

I'm having the same issue, was a solution found? thanks..Lou

Re: ICX 7450 - Unable to save configuration. Flast to Flash Error

hashim_bharooc1 — Fri, 25 Sep 2020 18:33:23 GMT

Hi All,
Hope you are doing Great.

Please open a tac case to work on this issue.
Please use following link to open a TAC case:

https://support.ruckuswireless.com/contact-us

Hope this helps
Thanks
Hashim

Re: ICX 7450 - Unable to save configuration. Flast to Flash Error

bmax1985 — Mon, 07 Mar 2022 22:04:42 GMT

having the same issue on a switch not even a year old. Ruckus support "You don't have support entitlement"....

Why someone would go for these over Cisco of any flavor is beyond me.

Re: ICX 7450 - Unable to save configuration. Flast to Flash Error

BigDog_Mike — Wed, 07 Jun 2023 19:05:43 GMT

Very Easy to resolve: either acquire a Support Contract (which Cisco would also require you to do) or acquire a Ruckus Cloud Management license - both of which will provide you with Support Entitlement. Very few companies provide you with unlimited Support Entitlement on hardware items these days.

As to why anyone would go "for these" over Cisco....you obviously know nothing about Ruckus switches or their superlative support. Learn a few things before you make comments on a forum.

Re: ICX 7450 - Unable to save configuration. Flast to Flash Error

bmax1985 — Wed, 07 Jun 2023 19:26:18 GMT

Thanks for your insight. We ripped them out and went with Cisco who provides support within the 1st year and hardware for critical failures throughout the life cycle.

The support may be great. The command set not so much. The UI support told us to use, even worse.