Ruckus Reset Issue

Krash7v — Wed, 19 Apr 2023 20:38:03 GMT

I’ve made a mess of things. I tried switching from AT&T to Charter and am having no luck. Charter recommended I purchase an Ethernet switch as their modem only had one Ethernet plug. I did this and I still have no internet.
somewhere in my attempts to troubleshoot I removed the ruckus network from my unleashed app and have no idea how to re-add it as the “configure me” or Lennars programmed name isn’t showing on my Wi-Fi list.
I’ve tried a factory reset but I have no idea if it actually worked. All I know is I work from home and am without internet. Help!

Re: Ruckus Reset Issue

aalvarez6 — Thu, 20 Apr 2023 16:30:06 GMT

Hi @Krash7v,

I'm sorry to hear that you are having issues.

If the SSID for the unleashed WiFi was erased please check the last 4 digits of the AP MAC-ADD, if you have a configure.me it should match, if it does please follow the next steps:
https://www.youtube.com/watch?v=z4zbJcBSuuw&ab_channel=RUCKUSNetworksEducation
starting from 1.30 minutes

Please let us know how it goes.

Best Regards,

Ayleth Alvarez | Sr Technical Support Engineer | TAC Wired

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