topic Re: No power on ruckus ICX7150-C12P in ICX Switches

No power on ruckus ICX7150-C12P

Nckharel — Mon, 20 Mar 2023 00:35:51 GMT

My switch does not power on anymore since yesterday. When power cord is inserted, all lights blink once and then there is no power anymore. I also cannot connect via USB to the computer. I think my device needs to be replaced. Thank you. Please let me know if anyone has any suggestions.

Re: No power on ruckus ICX7150-C12P

Mayank — Mon, 20 Mar 2023 02:35:35 GMT

Hi Nckharel ,

Thank you for posting you query !!

I understand that your switch does not power on .

I have a couple of questions for you here :

1>Did you try swapping power cable ?

2>Did you try with different power source ?

If you haven't try the above workaround could you please give it a try .

Please let us know how it goes.

Moving Forward If this issue is not resolved , Please log a ticket with the below link so that we will help you to process RMA

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

Re: No power on ruckus ICX7150-C12P

Nckharel — Wed, 22 Mar 2023 21:11:15 GMT

yes we try different power cord and different outlets but result comes same . Just flashing all the yellow light once and dead. I did not know anything accept changed power supply cord and change power outlets.

Re: No power on ruckus ICX7150-C12P

kamlesh_murthyr — Thu, 23 Mar 2023 03:13:20 GMT

@Nckharel

Thanks for the update. You can contact us through chat or call by clicking the following below link so that we will help you in processing the replacement for the device.

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.