topic Re: Ruckus switch won’t work in ICX Switches

Ruckus switch won’t work

Mohansri37 — Thu, 23 Feb 2023 02:52:40 GMT

I don’t see the status lights don’t turn on and hear a buzzing sound while powered on. I’m able to connect to my actual Wi-Fi but couldn’t connect to ruckus routers. Please let me know what’s the issue would be and how to fix it.

Re: Ruckus switch won’t work

Chandini — Thu, 23 Feb 2023 09:55:50 GMT

Hi Mohan

Could you please help us with the switch model and are you able to access the switch ?

Thanks

Re: Ruckus switch won’t work

Mayank — Thu, 23 Feb 2023 10:43:11 GMT

Hello Mohan ,

Thank you for posting your Requirement's !!

Let us understand you query first it seems there is no led status on and also there is some buzzing sound while powered on but you were able to connected to actual Wi-Fi and Couldn't connect to ruckus router .

So lets do the Troubleshooting step by step :

>Verify link status for all devices in the data path

-Check switch port and NIC LED for the link traffic
-Lit led typically indicates link is established
-Activity led will typically flash when traffic is present
-Sometimes the link and activity led are combined

An LED not lit usually indicates the below :

1>Cable issue

2>An interface issue

3>A speed mismatch

4>A licensing issue

Moving forward to the buzzing sound on the unit :

Well there a can be many reasons for the buzzing sound couple of them I mentioned below :

1>when there is a louder noise on a switch may be the fans going faster to keep the right temperature so do check on the environment conditions .

2>Some times power supplies can be impacted by noise on internal sensing circuitry when the power supply has low power draw on the DC side the MCU believes this as an issue with the AC input and initiates protective action by cutting DC power to the chassis, setting the PSU fan to high .So you can perform the workaround like you can remove the power cable wait for like 10 min to drain the power re-insert it back in.

Re: Ruckus switch won’t work

Arjun_Kannan — Fri, 24 Feb 2023 10:58:55 GMT

Hi Mohan,

You may raise a support case for this issue as well. Please go through the below link to create a new case.

https://support.ruckuswireless.com/case_management

Regards
Arjun Kannan

Re: Ruckus switch won’t work

Mohansri37 — Wed, 01 Mar 2023 03:31:26 GMT

Sorry for the late response. Below is requested information,

ICX 7150 - C12P

Switch won’t power on.

Re: Ruckus switch won’t work

Mohansri37 — Wed, 01 Mar 2023 03:33:43 GMT

I don’t see any light either the status or network light flashing.

Re: Ruckus switch won’t work

Mayank — Wed, 01 Mar 2023 10:58:16 GMT

Hi Mohan ,

Thank you for confirming the status of Led !

An LED not lit usually indicates the below :

1>Cable issue

2>An interface issue

3>A speed mismatch

4>A licensing issue

Moving forward you can raise a support case for this issue . Please go through the below link to create a case.

https://support.ruckuswireless.com/case_management

Re: Ruckus switch won’t work

Chandini — Wed, 01 Mar 2023 11:47:21 GMT

Hi Mohan

No problem . Thanks for reverting back. Since issue could be associated to hardware. Please log a case with us for RMA. You can refer post from Mayank and Arjun for logging a case with us.

Thanks